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Bishop Auckland

    Customer Service Coordinator - Bishop Auckland, United Kingdom - MTrec Recruitment

    MTrec Recruitment
    MTrec Recruitment Bishop Auckland, United Kingdom

    4 weeks ago

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    Freelance
    Description

    The Rewards and Benefits;

    • Monday to Friday working hours
    • Competitive starting salary
    • Continuous training and development
    • Working for a prestigious brand

    The Company you will be working for;

    MTrec Commercial are proudly representing our industry leading client on their search for an experienced Customer Service Coordinator to start asap This is to cover maternity leave and a fixed term contract of 12 months. If you feel you have the required skills and experience, please apply for an immediate response

    The Job you will be doing;

    • To manage customer expectations around order placement and delivery against agreed SLAs.
    • Manage stocks against agreed levels (to be reviewed quarterly) to ensure balance between OTIF levels, production capacity and aged stock.
    • Manage order book in line with transport planning to ensure timely delivery whilst minimizing cost impact to the business.
    • Liaise with other departments to maintain the most cost effective and efficient service throughout the company and ensure that customers are fully informed of issues affecting production or timescales.
    • To attend, actively participate in or arrange meetings.
    • To create, maintain and enhance effective working relationships with all internal and external customers.

    About you;

    • A genuine interest in working with and helping customers.
    • Good communication and presentation skills.
    • Good presentation and a polite, tactful, and friendly character.
    • A good understanding of numbers and planning.
    • The ability to be flexible, decisive, and quick thinking.
    • The ability to handle complaints and difficult situations in a patient, calm and effective way.
    • An understanding of computer systems and Excel.
    • Develop good, productive working relationships with internal and external customers.
    • Good 'team player' with the willingness to support others in the team when challenges arise.
    • Resilience to prolonged periods of disruption affecting day-to-day workload.


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