Sales Operations Associate - London, United Kingdom - NetJets Europe
Description
Purpose of Position:
Support the sales cycle from start to finish by managing the sales operation.
Tasks and Responsibilities:
- Acts as the internal knowledge expert for NetJets program information, lead capture, CRM database, and guides Sales Management in correctly identifying activity within the CRM system;
- Create and execute proposals for share, lease and card purchase and/ or trade based upon Owner/prospect need. Make recommendations based upon current availability, knowledge of cost structure and contractual terms using NetJets Contract management system to assess current inventory;
- Develop proposals, contracts, managing and maintaining the CRM database, and conducting other key administrative duties;
- Manage and execute contracts for the card product line;
- Execute and provide reporting to Sales and Marketing regarding lead handling and campaign responses providing insight into consumer responses and availability of consultants and executives regarding prospect followup;
- Maintain a solid understanding and up to date knowledge on NetJets products and services, business development initiatives and current NetJets event opportunities;
- Assist the sales team with incoming lead capture and enter potential clients into our CRM system. Responsible for assigning new leads to the relevant sales team;
- Research C-Level executives and High Net Worth Individuals with private aviation needs;
- Support the sales team with regards to segmenting, updating and managing key prospect information on the company's CRM;
- Provide actionable information to the sales team (prospect biographies, company updates, contact details and decisionmaking process);
- Handle additional projects including but not limited to individual prospect mailings, prospect and event RSVP;
- Determine and coordinate best interaction with Owner Services, Finance and/or IT departments when necessary to gain more detailed information;
- Engage in any other support and administrative activity required by the sales teams or sales leadership.
Education:
- Bachelor's
Certifications and Licenses:
Years of Experience:
- 02 years of experience
Core Competencies:
- Adaptability
- Collaboration
- Curiosity
- Service-Oriented
- Strives for Positive Results
Knowledge, Skills, Abilities and Other (KSAOs):
- Minimum 1 year related work experience;
- Experience in CRM/database usage;
- Proficient in MS Office Suite;
- Fluency in Business English (written and spoken).
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