Customer Support Representative Ii - Port Talbot, United Kingdom - Freudenberg Oil & Gas

Freudenberg Oil & Gas

Verified Company

Port Talbot, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

An exciting opportunity has arisen within FO> that requires a suitably qualified and professional individual to join our customer support team.

This role has a general function to ensure flexibility and business continuity within our commercial function.

Responsibilities:

To be the first point of call for any customer queries relating to sales, execution, installations, and communications.
Build and maintain strong relationships with internal and external customers.
Ensure that customer claims and complaints are resolved fairy, effectively, accurately, and timely, and in accordance with consumer laws.
Collaborate with other departments within the organisation to execute orders and meet customer expectations.
Maintain company pricing lists and margins.
Provide status updates when requested by management and customers.
Participate and engage in continuous improvement initiatives and supply feedback for improvement plans.
Train, coach, and mentor new associates in SAP and company procedures.

Qualifications:

2+ years' experience in a customer service role, within a manufacturing environment or similar, background in Oil & Gas is desirable.
Excellent IT skills, including proficiency in Microsoft Suite.
Strong verbal and written communication skills, with excellent interpersonal skills.
Proven track record of meeting targets and deadlines with the ability to work well under pressure.
Detail orientated, ability to work with figures and calculations.
Able to confidently read and understand technical drawings.
Experience in training associates would be desirable.
Experience using SAP would be preferred.

Some of your Benefits

Company events:
Events to built teams and relationships prime for accomplishment

Company pension:
Save for retirement with the company's help

Diversity & Inclusion:
Enter a diversity-driven world of innovation

Easily reachable:
Easy, low-stress access by car or public transport

Training / Career development:
Programs to supercharge skills and expertise

Job Types:
Full-time, Permanent

Benefits: