Apprenticeship Document Controller - Birmingham, United Kingdom - Mitie

Mitie

Verified Company

Birmingham, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Overview:

The role is based in our new offices near Birmingham International airport and a 5 minute walk from the train station.

The successful applicant will be undertaking the Level 3 Business Administration Standard, to include functional skills in maths and English if required.

Main Duties
Provide support to PPM Coordinators to ensure compliance across the contract is maintained to a high standard

Responsible for documentation management via naming and uploading compliance documentation in line with contract standards

Proactively manage client compliance trackers and keep up to date to ensure estates compliance is maintained

Maintain the contract document repository site for PPM reports and associated remedial documentation

To monitor the team mailbox and answer queries in a timely manner

Navigate various contractors portal to extract required documents to progress work orders

Provide support to the Technical Compliance Managers undertaking site audits when required

To add accurate log records, containing all relevant information, to enable requests to be resolved and keep work progress up to date on the system

To ensure that communication (spoken and written) is accurate and informative: any recommendations are clearly communicated and understood, other team members are kept informed; share knowledge and expertise

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What we are looking for:

Enthusiast about customer service:
Respond positively to and act on customer feedback

Problem solver/Can-do attitude: Able to resolve difficult and complex customer issues and complaints

Enjoy handling various tasks, working under pressure, can think ahead, plan and prioritise own workload

Computer literate, particularly in MS Office

Ability to listen attentively, identifying important information and capture that data accurately

Positive relationships with all customers and colleague

PERSON
Uses knowledge and experience and takes actions beyond normal expectation when required.

Effectively communicates to strengthen Mitie's relationship with the customer and the team.

Displays a positive attitude to challenges

Actively offer support to team members

Actively participates and has a positive attitude in team meetings, always supplying a suggested solution when raising an issue / problem

Enjoys a busy environment

Flexible and reliant

Knows how to work under pressure, always aiming to reach targets

Uses knowledge and experience and takes actions beyond normal expectation when required.

Effectively communicates to strengthen Mitie's relationship with the customer and the team.

Displays a positive attitude to challenges

Actively offer support to team members

Actively participates and has a positive attitude in team meetings, always supplying a suggested solution when raising an issue / problem

Enjoys a busy environment

Flexible and reliant

Knows how to work under pressure, always aiming to reach targets