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    Technical Account Manager, Salesforce - London, United Kingdom - Planhat

    Planhat
    Planhat London, United Kingdom

    6 days ago

    Default job background
    Description

    Planhat is looking for an experienced Technical Account Manager to join us on our journey as we are revolutionizing Customer Success.

    As a TAM at Planhat, you will work closely with our customers and provide technical guidance and expertise on how to best set up and leverage Planhat software.

    Working with our customers' users, developers, and management, you will build partnerships alongside our Customer Success Managers to ensure successful product implementation and adoption.

    We are looking for a passionate person with deep technical capabilities to help solve complex technical challenges.

    We currently have main hubs London and Stockholm and are now looking for someone to join our talented team of TAMs in either one of these locations.

    Technical lead / support in pre-sales phase: Map out prospects data architecture, run technical validation, answer technical questions, set up POCs etc.

    Lead technical pieces of Planhat implementations and onboarding efforts; set up integrations, automations, data migrations or other tasks required depending on customer data architecture, tech stack and business needs
    Partner with Customer Success to ensure proper technical guidance and support throughout the customer lifecycle
    Help troubleshoot, identify, document, and track technical matters
    Work with product management and support as necessary when a solution does not meet the client's needs
    Play an active role in contributing to product training processes, product documentation, technical webinars, etc.
    Reporting to the Manager of Technical Account Management
    Collaborative team players who are willing to ask for help and lend a helping hand.
    Project management background
    Bonus Points
    Experience with tools and applications like Postman, CRMs (Hubspot or Salesforce), Zapier, webhooks, data warehouses (Segment, Snowflake, AWS).
    Knowledge of JSON and/or Java.
    Salesforce or Hubspot Administrator experience
    Pre-sales or sales engineering background


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