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    Customer Service Advisor - Huddersfield, United Kingdom - Zachary Daniels

    Zachary Daniels
    Zachary Daniels Huddersfield, United Kingdom

    1 week ago

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    Description
    Job Description

    Customer Service Advisor | Up to £25k | Huddersfield/Hybrid

    We are currently partnered with a stylish and slick new retail brand as they look for a brand-new Customer Service Advisor. In order to keep up with their ever-increasing volume of orders whilst providing top level service for our loyal customer base, they're keen to expand the customer service team.

    They're looking to recruit a full-time Customer Service Advisor to assist with a number of service channels. We encourage applicants with great enthusiasm and a passion to succeed to apply.

    This is a brilliant opportunity to join one of the country's fastest growing brands.

    Role Responsibilities (but not limited to):

    Provide exceptional online support for our existing customers, or potential customers by resolving any issues and improving the overall customer journey.

    Process returns and exchanges within SLA.

    Respond to queries on a number of channels, including email and social media, whilst meeting our high standard of service within a fast-paced working environment.

    Give weekly feedback to the team, reporting to the Customer Service Manager, raising any recurring issues so that they can be escalated accordingly.

    Communicate with other departments for a prompt resolution of customer queries.

    The candidate will be required to help in any other areas of the business as and when necessary.

    Fraud checking of orders, dealing with risk orders in a timely manner.

    Experience/Skills:

    Customer service: 1-2 years (required)

    The ability to be adaptive and responsive to change

    High attention to detail

    Computer literate with knowledge of social media messaging

    Excellent communication skills with literacy skills to a very high standard

    Ability to provide good judgement, even in pressurised situations

    Experience of working in a retail or e-commerce environment would be a huge advantage

    Experience of working on SaaS platforms such as Shopify and Gorgias is desired

    Education:

    A-Level or equivalent (required)

    Benefits:

    Hybrid working

    Free on-site parking

    Casual dress

    Positive work environment

    Paid 1 hour lunch break

    Working Hours:

    40 hours a week with weekend availability

    Shift pattern subject to change after trial period to mutually benefit both employee and employer.

    Please make sure you get your application in straightaway

    BBBH30498

    ** NOTE - All emails from will be sent from the following domain & we will never contact you via WhatsApp without calling you prior nor would we ever ask for any financial information **

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