Pricing and System Analyst - Hounslow, Greater London, United Kingdom - British Airways

British Airways Hounslow, Greater London, United Kingdom

3 weeks ago

Description

Looking for a challenge in one of the world's largest airfreight logistics organisations?

At IAG Cargo, we're in the business of moving things. From antibiotics and rhinoceroses to gold bullion, avocados, and everything in between, whatever people need, wherever they are, IAG Cargo is there to bring them the necessary and niche.

As the logistics and cargo brand of International Airlines Group, you'll work across the globally recognised brands of Aer Lingus, British Airways, Iberia, Level and Vueling.

As well as helping to keep the world's economies turning, we believe in building a great place for our colleagues to work. Our people are determined, curious, collaborative and take huge pride in everything they do.

The role:

Pricing & System Analyst

The role will focus on managing key operational activities in Cargo Revenue Accounting "(CRA"), in particular the Cargo pricing and customer query management and resolution process. You will be the CRA lead on business led pricing projects, support process improvements, and ensure robust controls are applied to relevant revenue processes.

You will be responsible for the proactive provision of comprehensive information and recommendations relating to the financial and operational performance of the business that will engage line management and enable them to make decisions and take actions that make a positive difference to IAG Cargo. Other key activities will be.

Work closely alongside other CRA managers to provide a unified and common leadership approach to CRA performance and strategy.
Proactively embrace a continuous improvement ethic - identify opportunities for process improvements / re-engineering and support or manage the implementation of any changes.
Build and improve relationships with key internal and external CRA customers including Cargo, IAG, Finance, IATA, CASS, Freight Agents etc.
Assists the design and provision of regular reports and analysis of key operational performance metrics, identifying problem areas and implementing plans to resolve issues.
Ensures all relevant balance sheet accounts are correctly reconciled and cleared on a regular basis by Global Business Support (GBS) team.
Work within and promote the internal audit controls environment: proactively identify CRA control weaknesses, implement control mechanisms, monitor, review and report against Self Audit Programme and relevant statutory requirements. Ensure the efficient and effective implementation of appropriate actions and recommendations.
Support development of Business Continuity processes & ensure they are in place and tested.

What you'll do:

Ability to influence and challenge whilst maintaining strong relationships.
Continuous improvement focus: proactive in promoting change in work processes and systems.
Flexible in approach, responding positively to change.
Strong team player with ability to work cross-functionally and promote good team working and cooperation.
Good oral and written communication skills – able to articulate and document thoughts clearly and to present with confidence and credibility to a variety of audiences including senior management.
Takes responsibility for managing and prioritising own work with the resilience to work under pressure and deliver results to deadlines.
Analytical and problem-solving skills including ability to manipulate, analyse and interpret financial and business data from multiple sources.
Ability to respond quickly and effectively to internal and external stakeholder

Your experience:

Provision of excellent customer service including Cargo customer and billing queries
Experience of working with air waybill information and billing processes
Good knowledge of IAG Cargo's commercial activities and business information needs
Good knowledge of IATA Revenue Accounting Manual rules relating to Cargo revenue processes
Ability to interpret complex specialist pricing rules and apply them appropriately to AWBs for billing
Ability to investigate and scrutinise customer claims via detailed audit of Cargo records.
Knowledge of Cargo Revenue systems (RAPID, BA80, SalesForce, CASS link, CNS, AVCD etc.) and key corporate systems (GL(SAP), Excel, Business Objects, Word, PowerPoint etc.) would be advantageous

What we offer:

Wherever you work within IAG Cargo, you'll play a part in connecting people and countries and join a diverse and inclusive business that's making a difference to the future of aviation.

Colleagues working for IAG Cargo:

Benefit from attractive and competitive rewards aligned to the local market and role.
From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family.
Work with diverse colleagues in a business that truly values inclusion and diversity.
Are valued for their ideas and opinions.
Benefit from opportunities for development and progression.
Are able to support communities across the world, and close to home.
Work in an environment in which safety and wellbeing are paramount.

Equity, Diversity and Inclusion

Our recruitment procedures positively support our equity, diversity, and inclusion agenda.

All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.

Please advise us if you require any reasonable adjustments to take part in the recruitment process so we're able to remove any barriers that may present themselves.

To apply for the position of Pricing & System Analyst, please use the 'apply now' function.

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