Receptionist/customer Service - Oadby, United Kingdom - Midland Health

Midland Health

Verified Company

Oadby, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Responsibilities:

RECEPTION

Receiving patients, consulting with members of practice team
Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
Creating invoices and taking payments from Patients
Registering new patients, carefully checking all details for accuracy and enter onto our secure electronic system, Semble.
Taking messages and passing on information
Supporting GP's, Nurses & HCA's with preparation of clinics
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Ensuring the smooth running of clinic lists day to day

GENERAL ADMINISTRATION

Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
Processing and distributing incoming and outgoing mail
Filing and retrieving paperwork
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
Monitoring of stationery and other supplies
Keeping the reception area, notice boards, leaflet etc. tidy and presentable, adhering to practice cleaning schedules
Cover sickness/annual leave and work reasonable overtime when required.
Perform any other relevant and reasonable duties that may be requested by the Clinic manager, practice manager or Clinical Director.
Undertake statutory and mandatory training as required.

APPOINTMENT SYSTEM MANAGEMENT

Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
Monitor effectiveness of the system and report any problems or variations required.
Deal with home visit requests, carefully noting all details
Ensuring clinicians are coordinated and aware of their clinic lists.

MEDICAL RECORDS MANAGEMENT

Ensure that all records are accurately compiled in advance for each consulting session.
Ensure correspondence, reports, results, etc., are filed in correct record.
Ensure records are maintained and uptodate at all times.
Processing repeat prescriptions in accordance with practice guidelines
Handing requests for repeat prescriptions and ensuring payment is taken for repeat prescriptions.