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    Dynamic Collections Officer - Cardiff, United Kingdom - Capital On Tap

    Capital On Tap
    Capital On Tap Cardiff, United Kingdom

    2 weeks ago

    Default job background
    Description
    We provide an all-in-one business credit card & spend management platform, built for SMEs. Over 200,000 small businesses have spent more than £10 billion on their Capital on Tap Business Credit Cards.
    Collections at Capital on Tap

    The Collections department is responsible for minimising bad debt and supporting our customers in financial difficulties via phone calls and emails, ultimately ensuring a fair customer outcome at all times.

    Reporting to our Collections Team Lead, you will work directly with customers and external parties to help Capital on Tap maximize our recovery strategy, reduce bad debt and ensure our most vulnerable customers receive the care and attention they need in difficult times for them and their business.

    Reach out to customers ahead of time to help prevent financial problems
    Take responsibility for resolving disputes or complaints, making sure that concerns are actioned correctly, and all parties are notified straight away
    Implement new ways to contact customers who owe us money to help us reach our arrears targets.

    Follow rules set by the Financial Conduct Authority (FCA) and the Consumer Credit Sourcebook (CONC) when collecting payments from customers.

    You have collections experience, if you don't you should have experience in complaints or sales
    Shifts and working model
    Monday - Friday between 8am-8pm, Saturday 8am-12pm (1 in 4)
    The shifts are - 8am-4:30pm, 9am-5:30pm & 11:30am-8pm
    We offer this role hybrid after training and becoming competent in the role ( after 3 months approx) which is 3 days a week in the office

    Your first 6 weeks is training which will be Mon-Friday 9am-5:30pm, full attendance is required and we'll be unable to approve any time off during this.

    The initial interview will be a telephone call with a member of the Talent Team and we aim to get back to you within 48hrs to arrange a call (please keep an eye on your emails ).

    The final stage will be held at our office in Cardiff where you'll meet with two of our friendly Collections Team Leaders.

    Salary banding £26,000 - £29,000 (depending on experience)
    Hybrid working - 3 days in the office a week
    Private Healthcare, Worldwide Travel Insurance and Dental Cover through Vitality
    Anniversary Rewards (£250, £500, £1000, 4-week fully paid sabbatical)
    Salary Sacrifice Pension Scheme up to 7% match
    28 days holiday (plus bank holidays) (pro rata)
    Enhanced Parental Leave
    Cycle to Work Scheme
    Season Ticket Loan
    Dog Friendly Offices
    Diversity and Inclusion
    What collections experience do you have? Remote
    Hybrid (3 days or more in the office)
    Hybrid (Less than 3 days in the office)
    Office full time
    At any point, will you require a VISA sponsorship to work in the UK?

    I confirm that I understand this role is office based and that I can commute to the Cardiff office.

    I confirm that I understand this is a full time position, working 37.5hrs a week between 8am-8pm Mon-Fri and one Saturday in every 4 weeks 8am-2pm.

    Please select At Capital on Tap we are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, ability, national origin and all the other characteristics that make us who we are.

    The first step in this process is gathering anonymous data on our candidates. We would encourage you to help us by filling in the form below.
    Female
    Male
    Indian
    Chinese
    Gypsy or Irish Traveller
    Do you consider yourself to have a disability or health condition? (Primary carer of a child/children
    Primary carer of disabled child/children
    Primary carer of disabled adult
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