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    Data Analyst-Remote - England, United Kingdom - Cadent

    Cadent
    Cadent England, United Kingdom

    3 weeks ago

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    Description
    Service Reporting Analyst

    At Cadent we're excited to be part of the future of UK energy We've got a clear roadmap that will drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.

    We're making a difference through innovation and new ways of working.

    As a Service Reporting Analyst, you will play a pivotal role in driving excellence in service management and fostering a data-driven culture.

    By preparing service performance metrics, building impactful PowerBI dashboards, and providing valuable insights for improvement, you will actively contribute to Cadent's vision.

    Key Responsibilities for the Service Reporting Analyst

    Prepare and deliver service performance metrics to stakeholders across various departments, ensuring accurate and insightful reporting.
    Guide and prioritise the workload of the Junior Service Reporting Analyst, providing support and direction for specific activities.
    Build PowerBI dashboards that effectively communicate service management processes to senior stakeholders and colleagues.

    Analyse data, identify insights, and provide recommendations for improvement, actively driving enhancements to ITSM tools for better metrics validation and performance.

    Collaborate with IT stakeholders by generating reports and dashboards for service and vendor reviews, and provide valuable data for meetings with the Director of IT Service Ops and other ITLT stakeholders.

    Service Reporting Analyst Skills and Experience

    Qualified in Power BI Reporting with a strong understanding of data analytics and the ability to provide valuable insights.

    ITIL Foundation qualified, demonstrating your knowledge of service management processes.

    Proficiency in Service Management ITSM tools (such as ServiceNow) and a solid understanding of service management processes, software, and applications.

    Here at Cadent, we are committed to supporting our employees to get the best out of themselves. Funding and support towards completing qualifications
    Why Join Us as Service Reporting Analyst
    We offer a host of benefits to suit your lifestyle and support your well-being. Annual bonus
    ~ Pension Scheme double matched up to a total of 18% of salary (i.e., 25 days holiday, plus statutory days, and an option to buy more
    ~ Fantastic career development prospects with funded learning options, including support with exams, and internal and external learning and development
    ~ Strong focus on supporting you as an individual including:
    ~ Flexible working
    ~ Generous family provision policies
    ~ Flexible benefits including cycle to work scheme, salary sacrifice car scheme, insurance, and healthcare packages, plus much more
    ~ My Offers membership card – offering discounts and savings from hundreds of retailers
    ~Free gym access at the Ansty office, as well as a 'Gympass' scheme providing free or heavily subsidised local gym memberships

    We want our employees to achieve a healthy work-life balance and are happy to discuss flexible working options with you if the role can accommodate it.

    Let us know about your flexibility requirements, whether that be reduced hours, remote working, flexible start/finish times, or compressed hours, and we will be more than happy to explore what's possible for the role.

    Diversity and Inclusion

    As a recognised Disability Confident Employer, we are proud to champion inclusion in the workplace and ensure to provide an environment that is accessible to all and supports individuals throughout their journey with Cadent.

    We place great importance on equity, diversity and inclusion, and we welcome applicants from all backgrounds. Our employee communities Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive (disability) and the Cadent Military Community can't wait to welcome you
    Help shape the future of gas for generations to come.
    To learn more about Cadent and what we do, visit our website at Home | Cadent ((url removed))
    #
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