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    Service Contracts Administrator - Luton, United Kingdom - Think Specialist Recruitment

    Think Specialist Recruitment
    Think Specialist Recruitment Luton, United Kingdom

    1 week ago

    Default job background
    Permanent, Full time Customer Service / Support
    Description

    Think Specialist Recruitment are delighted to be working with a large well respected international company who are a market leader in their field.

    Our client are currently experiencing a increase in business, and are looking to expand their team, so are currently in the market for another Service Contracts Administrator.

    This is a fully office-based role however once you have completed probation there is opportunity for hybrid working.

    The core hours for this role are Monday to Friday 9:30am - 6pm; however due to needs of the business to be available to Customers at all times, the successful candidate will be expected to work one weekend a month.

    Our clients' are offering a generous starting salary, along with an attractive package of company perks including a substantial company pension, and private health insurance.

    The salary for this role is £33,000 with a £3,000 bonus available.

    Duties:
    Prepare, review, administer, track and manage service contract proposals and renewals.
    Administer and manage existing service agreements with customers.

    Execute the delivery of high-quality service contracts administration & management, consistent with our clients global standards, ensuring you comply with local and legal requirements.

    Manage & build relationships with key account clients to maintain/establish our client as an important asset to their operations.

    Support the Service Sales Director in winning contracts by accurately quoting and writing contracts, whilst efficiently processing won contracts on our clients systems.

    Maintain compliance with service contracts, ensuring that all stakeholders understand and comply with the specific contract terms.
    Prepare & continuously update service contracts, in line with the agreed terms between our client and their customers.

    Receive and manage incoming service requests and dispatch technical engineers, prioritizing as necessary to meet the needs & requirements of different clients.

    Prepare and send invoices to clients, ensuring that these are processed in accordance with internal procedures.

    Process technical engineer's callouts, via our clients systems; review the technical engineers documentation & assuring all requirements are met, whilst also proceeding with payment to the technical engineers.

    Develop and execute administrative processes that advance the company's service goals and objectives.
    Management of all customer data, ensuring that all records are accurate & consistently updated.

    Provide out of hours cover to our clients, one weekend per month, take calls & manage emails for callouts, as necessary.

    Candidate Requirements
    Previous Customer Service experience is a must.
    Proven previous administration experience is desired.
    Strong Microsoft Word, Powerpoint and Excel skills.
    Salesforce experience would be considered an advantage.
    Self-driven, independent personality with lots of enthusiasm and a desire to learn, grow and progress.
    Customer focused, with excellent interpersonal communication skills.
    Strong organisational and time management skills.
    Clear attention to detail.
    Excellent analytical & problem-solving skills.
    Team player who will be able to work alone or as part of a successful technical support team. Perks Of The Role
    Salary - £33,000
    Bonus - £3,000 (pro-rata in first year)
    8% company pension contribution
    Death in service cover (x6 Basic Salary)
    Private health insurance (after passing 6-month probationary period)
    Medicash plan (after passing 6-month probationary period)
    Group income protection scheme
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