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East Sheen

    Retail Supervisor - South East London, United Kingdom - Starbucks UK

    Starbucks UK
    Starbucks UK South East London, United Kingdom

    3 weeks ago

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    Description
    Shift Supervisor - 93 Euston Road

    We're looking for leaders at Starbucks to open one of our new store's Join us for coffee, stay for the community, connections and opportunities.

    At Starbucks, we're not just about brewing great coffee, we're about brewing great leaders too.

    Immerse yourself in a community of connection, opportunity, and creativity, all stirred up with the aroma of our world-class coffee.

    We've got an exciting opportunity for you to join us as a store supervisor. Find your place as a leader at Starbucks and help us build the brand's future.

    Here you'll take the lead of the shift, working with your team of baristas to create our Starbucks Experience for our customers with high quality service, beverages and products, whilst creating our third place environment.

    You'll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment to your partners on shift.

    You'll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial, as you'll be responsible, alongside the store management team, to achieve results through making an impact and achieving goals and creating our best moments through operational excellence.

    You'll be an ambassador for our partner networks, making sure our partners know, here they belong.
    Collaborating with the Store Manager, leading great shifts, supporting partners and inspiring best moments and the Starbucks Experience for our partners and customers

    • Setting priorities by leveraging existing tools and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
    • Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience
    • Executing store operations during scheduled shifts, including organising opening and closing duties.
    • Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
    • Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays.

    All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success.

    These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.

    In return, we'll offer you a competitive starting salary and benefits that include:

    • 28 days holiday a year (including Bank Holidays) + an additional special day for you to take to celebrate a special moment in your life each year
    • Free drinks and food when you're on shift
    • Our store bonus program
    • Comprehensive training (including coffee knowledge) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
    • A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
    • Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) Life assurance
    • Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
    • A free 24/7 Employee Assistance Programme available to you and your family
    • Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners
    • Great long-term career opportunities in store and support center
    Starbucks is committed to building an inclusive and diverse workforce.

    All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.

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