- To sell, manage, and upsell The Belfry's facilities to their full potential, maximising all revenue opportunities to grow resort revenue, achieving targets and building client relationships.
- To be instrumental in the smooth and professional running of resort services through excellent inter-departmental communications
- To ensure that whichever method a client chooses to communicate with The Belfry that the booking and queries are dealt with promptly and thoroughly
- Someone who genuinely enjoys providing exceptional customer service
- Driven to deliver guest and financial targets
- Discounted gym membership and access to team-led fitness sessions, such as our Belfry running club
- Team social events throughout the year
- Belfry-wide wellness programme with external speakers, focusing on 'mind, body & soul'
- The Burnt Chef Project partnership, offering unlimited, fully-funded counselling and mental health support
- Wagestream access to all employees – track earnings, saving accounts, and access to wages when you want
- Healthcare schemes: life assurance, 24-hour GP, health cash-plans
- Employee Assistance Programme
- The Belfry is committed to the Hotelier's Charter, demonstrating our commitment to our people
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Reservationist - The Royal Town of Sutton Coldfield, United Kingdom - The Belfry
Description
We have a fantastic opportunity for a Reservations Agent to work in our dynamic team at The Belfry, England's leading Hotel and Resort. We have 320 bedrooms, 2 rosette standard dining, five food and beverage outlets, fantastic leisure facilities including our 20 treatment rooms & pool and of course, what we are famous We have had a really exciting so far at The Belfry, starting with hosting The British Masters in June 2023, and continuing with the launch of new training and development opportunities and incentives.
Resort Desk
Our Resort Desk is often the first step in The Belfry experience. Set within the busy reservations office, this role is a great opportunity to introduce our guests to all we have to offer, and ensure their visit is smooth through excellent communication with all departments.
Salary
The on-target earning potential for this role is £ £24689 annual salary, compromising of a base hourly rate of £ £23795 plus a qualified estimate of £894 gratuities per annum.
About the role
This role is a 40 hours per week contract, working 5 days out of 7. The reservations office is open from 9-7pm, so shift times can be varied.
You will also be responsible for:
About you
The ideal candidate will have had experience with guest-facing or telephone roles and experience working in a spa Reception or spa Reservations department
You will also be:
· Able to develop strong relationships with your guests, teams and colleagues
· Ability to work on your own initiative
· Great organisational skills
· An understanding of Opera, Premier Spa, Concept, Excel etc.
Belfry Benefits
Wellness
Showing some appreciation
· Long service awards
· Additional paid holiday for long service
· Reward Vouchers
· Free meals on shift in our canteen
· Annual Belfry awards
· Team appreciation events
· Fantastic resort discounts across restaurants, bars, retail, and golf
· Bed & Breakfast from £35 per room
· Free staff parking
· Subsidised taxi service for those who don't drive
· Live-in accommodation for up to 3 months
· Relocation bonuses
Learning & Development
· Excellent training and career opportunities
· Internal career pathways programmes
· Access to The Belfry Campus Learning
· Commitment to developing our team through apprenticeship programmes
Making a difference
· Belfry ESG committee, dedicated to delivering an environmentally sustainable business
· Supporting industry, local and national charities
· Pledges made on 'Make Good Grow', offering our team's expertise and support to good causes
