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    Catering Supervisor - United Kingdom - Sprint Group

    Sprint Group
    Sprint Group United Kingdom

    3 weeks ago

    Default job background
    Description
    Customer Solutions Supervisor (Equipment) FTC – maternity cover Unit 1, Cobham Road, Racecourse Road Industrial Estate, Pershore, WR10 2DL
    TBC | Maternity cover | 37.5 hours

    At Sprint we are proud to be able to meet the needs and expectations of some of the UK's most demanding commercial partners.

    Our internal sales team are the go-to of the catering and restaurant world for quality equipment which is supplied and installed efficiently.

    The Customer Solutions Supervisor (Equipment) is there to make sure that we deliver time after time.

    The successful candidate will be a calm and professional leader who will be able to support and manage the workload of the the day-to-day business of our Equipment Sales team.

    Sprint Group is one of the UK's premier commercial catering and refrigeration equipment suppliers, serving a range of partners, from the hottest new restaurants to household names.

    We offer project design, equipment sales and maintenance support. With an ambitious plan for growth.
    Job Description
    Job Title
    Customer Solutions Supervisor (Equipment) FTC – maternity cover
    Responsible To
    Head of Service
    Location
    Job Purpose
    Effectively and efficiently manage equipment sales activities to ensure sales targets and service levels are met.
    Key Duties
    Accountable for equipment sales KPI performance
    Develop and maintain effective strategic relationships with existing long-standing clients
    Manage large numbers of incoming calls & emails
    Go the extra mile to engage customers.
    Ordering of new equipment and co-ordinating deliveries
    Arrange/ coordinate installation of equipment
    Liaise with in-house & subcontract installation teams
    Effective route planning of equipment sales deliveries
    Mentor, coach and develop equipment sales team
    Set a consistent example of excellent customer service for the team.
    Support the training and development of team members as required.
    Share best practice regularly with team
    Prepare Sales reports by collecting and analysing customer information
    Identify new business opportunities with outbound activity
    Ensure up to date with new products to market
    Keep records of customer details, interactions, process customer accounts and file documents.
    Be an expert in the use of Sprint business systems and processes
    Person Specification
    Experience
    Experience of working in a Sales environment
    Management/Supervisory experience
    Experience of working in a high pressure and time critical environment
    Experience of working in a team centric environment
    Proven ability to lead by example
    Working effectively with complex information
    Proven customer orientated support experience
    Learning new skills rapidly
    Experience in the catering & refrigeration industry
    Skills and Qualifications
    GCSE Maths & English (A-C/9-4) or equivalent as minimum
    IT literate
    Excellent telephone manner
    Ability to multi-task, prioritize and manage time effectively
    Ability to problem solve
    Strong Team worker and contributor
    Enjoys working collaboratively
    Motivated by challenge
    Culturally aware
    Willing to learn and pursue relevant qualifications
    Other
    Willingness to work flexibly outside normal office hours, as required
    Available to work weekends to provide office support
    #J-18808-Ljbffr
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