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    Insurance Claims Specialist - Birmingham, United Kingdom - Altitude-Recruitment Limited

    Altitude-Recruitment Limited
    Altitude-Recruitment Limited Birmingham, United Kingdom

    2 weeks ago

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    Description

    Job Title:
    Customer Claims Specialist –

    Travel Location:
    Birmingham - Office/

    Hybrid Salary:
    £24,000- £35,000 Dependant on experience Bonus: £1,500.You will support customers who call in for assistance regarding their policy, providing accurate information in response to their enquiry. You will respond to enquiries relating to existing claims, and update systems with all conversations and documents received. Working within the Travel Support team, you will be report to the Travel Support Manager. You will contribute to regular team meetings and be supported through your initial training and beyond with our buddy system. As an established corporation and true global player, we offer an attractive benefits package that includes discounted insurances, share save scheme, private medical cover and discounts with online and local retailers to name a few Shifts covering 08am to 8pm Monday to Friday, 9am to 5pm Saturday. You will be required to work 1 in 5 Saturdays with a day off in the week if worked. All customers are calling us for help and therefore you will be required to handle all incoming and outgoing telephone calls in a helpful, friendly, polite and professional way.

    To proactively manage each claim ensuring that the customer receives the most appropriate service in a timely and cost effective manner.

    To monitor all aspects of the claim to ensure that all services are provided at the agreed time and that the customer is kept fully appraised of the progress.

    Handle first notification of loss (FNOL) calls empathetically, enter all relevant claims information accurately and agree the next course of action, whether we are requesting further information or are able to fast track the customers claim.

    Assess new claims in accordance with policy terms and conditions, within specified service levels and in line with department procedures
    You must have insurance claims experience
    You must have proven experience of providing a quality customer service within a pressurised office environment
    You will have a high attention to detail and quality focus
    You must have an excellent telephone manner
    Ideally you will have a good understanding of the Travel Industry or Travel Insurance

    Staff Benefits You will receive excellent training for this role as we are dedicated to 'Achieving Excellence Through Learning.' In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.

    We will provide you with competitive salary and contribute towards a company pension scheme.

    You will have access to a range of discounts on products, as well as vouchers and discounts for high street and online retailers.

    You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months' probation, Corporate Social Responsibility and an Interest free season ticket loan after probation.

    Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.

    Our client is one of the most trusted insurance and asset management companies in the world.

    Dedicated to bringing global protection and care, our client is the B2B2C leader in insurance and assistance solutions in the following areas of expertise:
    travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees.

    We don't just hire people, we commit to them, nourish them and invest in their careers because we recognise that your development goes hand in hand with our growth and success.

    We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
    Let's care for tomorrow.
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