- Processing new customer applications, adhering to TCF and business standards and expectations
- Providing first point of contact support for potential victims of application fraud, controlling loss prevention, and protecting brand reputation.
- Adhering to all compliance, governance, risk and standards, ensuring that the right outcomes are achieved.
- Effectively assessing affordability.
- Experience of working within the financial services sector.
- Good working knowledge of financial sector compliance and governance, i.e., FCA, TCF, Data Protection
- Ability to deliver in a fast-paced environment.
- Is delivery and customer focussed.
- Analytical, pragmatic, and systematic in approach to problem solving.
- Ability to analyse requirements and processes and provide feedback.
- Self-motivated with the ability to work individually and as part of a team.
- Attention to detail.
- Excellent communication skills, both verbal and written.
- Think without limits - Think fast, think fearlessly and take the team with you
- Own it and back yourself - own the basics, own your role and own the results
- Be relevant - Relevantto our people, our partners and the planet
-
Customer Service Advisor
2 weeks ago
Studio Retail Ltd Accrington, United Kingdom**Sales and Service Advisors** · **36.5 Hours per week (4-week rotation - Mon - Fri 8-8pm, Sat & Sun 9-5pm 1 in 4 weekends)** · **Clayton Le Moors** · **£18.662 Per Annum + Benefits** · **About us** · Now part of the Fraser Group, Studio Retail Ltd are one of the largest online v ...
-
Customer Engagement Advisor
3 weeks ago
Easy-Trim Roofing & Construction Ltd Accrington, United KingdomEasy-Trim Roofing & Construction Products are looking for a Customer Experience Advisor to join the team. The primary objectives of this role are to proactively engage with customer to promote our products, generating leads, build strong customer relationships and drive revenue g ...
-
Customer Service Advisor
3 weeks ago
World Options Ltd Accrington, United KingdomThe role is predominately telephone based, therefore you will need to have excellent telephone communication skills. · This is a complex and varied role in an exciting, friendly and busy customer service environment, providing a great opportunity for someone to enhance their skil ...
-
Customer Service Advisor
3 weeks ago
Lancashire County Council Accrington, United KingdomSalary £21,189-£21,968 Per annum | Permanent, Full Time, 37 hours per week | Customer Access | · We require: · - your ability to build a rapport with a variety of people · - a desire to deliver an excellent experience, and · - your enthusiasm to do a great job while living our va ...
-
Customer Service Advisor
2 weeks ago
Bridge of Hope Accrington, United KingdomThe Recruitment Co are recruiting for a number of **Customer Service Advisers/ Pre-Delivery Advisers **based in Huncoat, Accrington. · **3 month contract** · **Job Information;** · - To deliver service excellence within the customer contact journey · - To deal with High Level com ...
-
Customer Service Advisor
3 weeks ago
Page Personnel - UK Blackburn, United Kingdom3 month temp role · - Weekly pay · **About Our Client**: · The organisation is a leading player in the retail sector, boasting a sizeable workforce. It prides itself on maintaining excellent customer service and is dedicated to providing a positive shopping experience for its cus ...
-
Customer Service Advisor
3 weeks ago
Chubb Fire & Security Blackburn, United Kingdom**Company Description** · Are you looking to join a business that offers a genuine 'people first' culture? · Here at Chubb Fire & Security we have an opportunity for a part time **Customer Service Advisor** to join our Customer Excellence Team** **based in** Blackburn** (BB1 2PR) ...
-
Customer Service Advisor
3 weeks ago
Chubb Fire & Security Blackburn, United KingdomCompany Description · We are currently recruiting for a** Team Leader **to drive our Smart Remote Services division to its next level of evolution, managing a growing team of customer service advisors. · **About us** · At Chubb, you won't be alone when you join our family, and wi ...
-
Customer Sales Advisor
2 weeks ago
Page Personnel - UK Blackburn, United KingdomJoin a highly reputable, Customer Service leading company · - Great opportunity for career progression · **About Our Client**: · We are working alongside a well known company based in the Blackburn area, established in the Manufacturing and Production industry. Supplying to a wid ...
-
Customer Service Advisor
4 weeks ago
Vodafone Blackburn, United Kingdom**Customer Service Advisor SVR** · **Role purpose**: · Responsible for the provision of Best in Class customer service to all stakeholders, effectively managing customer concerns, professionally handling incoming and outgoing calls. · **With us you will**: · - Manage the timely r ...
-
Customer Service Advisor
3 weeks ago
Daniel Owen- UK Blackburn, United KingdomContract Type: · - Permanent- Location: · - Blackburn- Industry: · - Property Services- Salary: · - Up to £21000 per annum- REF: · - KM1_ Contact Name: · - Kerry Mcmenamin- Job Published: · - about 2 hours ago**Customer Service Advisor** · **Salary £21,560** · **Blackburn (BB1)** ...
-
Customer Service Advisor
3 weeks ago
Chubb Fire & Security Blackburn, United KingdomCompany Description · We are currently recruiting for a** Customer Service Advisor **to join our Smart Remote Services team. · **About us** · At Chubb, you won't be alone when you join our family, and will be supported by great people through a thorough induction process that pro ...
-
Customer Service Advisor
3 weeks ago
Pets Choice Blackburn, United Kingdom**This role is open to entry level OR experienced customer service advisors.** · **Training will be provided.** · The main purpose of this role is to efficiently and accurately provide consumer and customer support, dealing with enquiries and complaints, and resolving issues to t ...
-
Customer Service Advisor
3 weeks ago
Yorkshire Building Society Blackburn, United KingdomIf you're great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best cus ...
-
Customer and Sales Advisor Supervisor
3 weeks ago
MBE Worldwide Accrington, United KingdomPeople, Innovation and Talent are the core of our organization and we endeavour to commit to our people by providing exciting opportunities for development whilst ensuring we maintain a people focused culture, as we continue to expand. We have an exciting opportunity for a **Cust ...
-
Customer Service Advisor
3 weeks ago
Blackburn with Darwen Council Blackburn with Darwen, United KingdomJob description · **Department: Digital and Business Change** · **Terms and Conditions: Permanent, 37 hours per week** · **Shortlisting and **Interviews: Week Commencing 24/07/2023** · Our customers deserve to receive fantastic service from their local authority because they've g ...
-
Customer Service Advisor
3 weeks ago
Radwell UK/Canada Blackburn, United Kingdom**Job Title - **Customer Satisfaction Coordinator · **Location - **Blackburn, BB1 2QQ · **Hours - **39 per week flexi-time · **Salary - **£26,384 per annum · **Radwell International is growing This is a great time to join us and our Radwell Family at our northern branch based in ...
-
Customer Service Advisor
1 week ago
Pertemps Bond Clayton-le-Moors, United Kingdom Full timeCustomer Service Advisor (Days & Nights) · Salary: £28,708 per year + benefits · Hours: 4 days at 7am – 7pm followed by 4 days off, then 7pm - 7am, 4 days off then repeat · Immediate start available · We are now working with an exciting transport company for Customer Service Adv ...
-
Customer Account Advisors
2 weeks ago
Frasers Group Clayton-le-Moors, United Kingdom Full timeCompany Description · At Frasers Group we're rethinking retail. Through digital innovation and unique store experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experien ...
-
Customer Account Advisors
2 weeks ago
Frasers Group Clayton-le-Moors, United Kingdom Full timeJob Description · Location- Clayton Le Moors · As a Customer Account Advisor, you will be effectively and professionally handling customer contacts across all channels, consistently delivering excellent customer experience and outcomes, meeting targets in line with quality and ...
New Customer Advisor - Clayton-le-Moors, United Kingdom - Frasers Group
Description
Company Description
At Frasers Group we're rethinking retail. Through digital innovation and unique customer experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers providing flexible and convenient ways to pay across our collection of established brands, including Studio, Sports Direct, FLANNELS, USC, Frasers, and GAME
Frasers Group Financial Services is the next chapter of significant growth for the Frasers Group, offering customers across the brands a range of flexible ways to pay and loyalty rewards through an innovative app. The business has well established, resilient roots in the Studio Financial Services business, but is set for unrivalled growth as it scales rapidly, putting the Frasers Group customer at the heart of everything it does.
Based in sites across the UK, Frasers Group employ over 30,000 colleagues in a wide variety of roles, delivering great colleague experiences, many of whom have seen their careers grow with opportunities within the wider business.
Job Description
Full and part time candidates considered (Evenings & Weekends)
At FGFS we are constantly evolving & transforming, and we now have an exciting and rewarding opportunity for a New Customer Administrator to join our Financial Services Team based at our Clayton Operation.
Our New Customer Administrators are there to assess and process applications in line with set criteria, quality and regulatory standards and expectations.
As a New Customer Administrator, you will be:
Qualifications
Additional Information
Frasers Group Financial Services is ambitious, the business is growing quickly with the solid foundations of the wider Frasers Group supporting it. We have a lot of experienced colleagues who will tell you they love working here because of the great people and the opportunity to develop your career.
Frasers Group Financial Services is committed to delivering a positive colleague experience and to be able to make the most of it you need to immerse yourself into delivering on our principles:
As FGFS is within a regulated environment any offer is subject to satisfactory background checks including criminal record check, credit check, and employment references.
