Jobs

    2nd Line Support Engineer - Glasgow, United Kingdom - Nine Twenty

    Nine Twenty
    Nine Twenty Glasgow, United Kingdom

    3 weeks ago

    Default job background
    Contract, Full time
    Description

    This position is for a 12-month fixed-term contract


    Role Purpose:
    • Provide top-notch second line engineering support to the company
    • Manage IT calls from the central IT Service Desk
    • Resolve IT calls and service requests promptly and meet Service Level Targets

    Responsibilities:
    • Deliver high-quality second line engineering support
    • Act as a key contact for first line service delivery analysts
    • Share knowledge with peers and document procedures
    • Contribute to process improvement using current technology
    • Ensure all calls are logged appropriately
    • Perform system and staff updates according to procedures
    • Build strong relationships with end-users for better service

    Skills & Experience:
    • Experience in Microsoft Active Directory, Exchange, and Office 365
    • Certifications in MCP, CompTIA+, Microsoft 365 Fundamentals, among others
    • Excellent communication and interpersonal skills
    • Strong analytical and problem-solving abilities
    • Team player with hands-on technical delivery experience


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