- Handle inbound customer contacts via phone, e-mail, and Live Chat.
- Deal with a variety of customer queries and policy adjustments following regulatory guidelines.
- Manage inbound calls and accurately document outcomes.
- Handle customer service inquiries effectively.
- Assist Sales Department with overflow sales calls if needed.
- Continuously learn and grow within the Customer Care department.
- Provide feedback to improve processes and products.
- Participate actively in team meetings and contribute to company success.
- Act with integrity and diligence.
- Ensure fair treatment of customers.
- Maintain professionalism in all interactions.
- Adhere to regulatory framework and quality standards.
- Prior experience in a Call Centre environment.
- Experience handling customer complaints verbally and in writing.
- Proficiency in Live Chat systems is a plus.
- Strong written and verbal communication skills.
- Commitment to exceptional customer service.
- Professional phone etiquette.
- Attention to detail and focus on quality.
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Customer Care Consultant
3 weeks ago
Legal & General Cardiff, United KingdomYour role at a glance · Are you a n**aturally caring and empathetic person**, who loves nothing more than to help our customers in their time of need? Would you like to join an employer who is passionate about supporting your **development**? Do you want a progressive career, whe ...
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Customer Care Consultant
2 weeks ago
Ritz Recruitment Cardiff, United Kingdom Full timeI am recruiting for Customer Care candidates for a fantastic client in the insurance industry.As well as a competitive basic salary there is the potential to earn a monthly bonus. The company also offer an excellent benefits package.The RoleThe Customer Care department manages cu ...
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Locum Consultant in Paediatric Intensive Care
2 weeks ago
Cardiff and Vale University Health Board Cardiff, United Kingdom LocumJob summary · Applications are invited for the post of Locum Consultant in Paediatric Intensive Care based at the University Hospital of Wales site in Cardiff. · Cardiff's Paediatric Critical Care Unit (PCCU) is based in the new Children's Hospital for Wales which was opened in ...
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Locum Consultant in Paediatric Intensive Care
2 weeks ago
Cardiff and Vale University Health Board Cardiff, United KingdomFull GMC registration with a licence to practise · Desirable · On GMC Specialist Register for specialty · MRCPCH or FRCA (or equivalent) · Experience · Essential · Significant Paediatric Intensive Care sub-specialty experience · Desirable · Completion of all competencies in P ...
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Medacs Healthcare Cardiff, United KingdomClient Name: Cardiff and Vale University Health Board · Role: Substantive Consultant in Paediatric Haematology · Salary: £ 99,532 - £1 31 , 964 per annum · Hours: Full time, part time and flexible working considered · Bonus: £26,672 per annum available in commitment award ...
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Medacs Healthcare Cardiff, United Kingdom £99,532 - £131,964Client Name: Cardiff and Vale University Health BoardRole: Substantive Consultant in Paediatric Intensive Care Salary: £99,532 - £131,964 per annum Hours: Full time, part time and flexible working consideredBonus: £26,672 per annum available in commitment awards Location: Univers ...
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Cardiff and Vale University Health Board Cardiff, United KingdomApplications are invited for the post of Locum Consultant in Paediatric Intensive Care based at the University Hospital of Wales site in Cardiff. · Cardiff's Paediatric Critical Care Unit (PCCU) is based in the new Children's Hospital for Wales which was opened in March 2015. Th ...
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Locum Consultant in Paediatric Intensive Care
2 weeks ago
Cardiff and Vale University Health Board Cardiff, United KingdomApplications are invited for the post of Locum Consultant in Paediatric Intensive Care based at the University Hospital of Wales site in Cardiff. · Cardiff's Paediatric Critical Care Unit (PCCU) is based in the new Children's Hospital for Wales which was opened in March 2015. The ...
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Cardiff and Vale University Health Board Cardiff, United KingdomApplications are invited for a Consultant in Sedation and Special Care Dentistry to work within the University Dental Hospital, Cardiff. · This role offers and exciting opportunity to develop and deliver a Sedation Service and Training Centre · Cardiff and Vale University Health ...
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Consultant in Adult Psychiatry
4 weeks ago
Cardiff and Vale University Health Board Cardiff, United KingdomApplications are invited for the post of Consultant in Adult Psychiatry with responsibility for the Eastern Vale. · You will be able to take advantage of the excellent Consultant contract for Wales. The basic salary range for this post is £91,722 per annum to £119,079 per annum p ...
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Consultant in Cellular Pathology
3 weeks ago
Cardiff and Vale University Health Board Cardiff, United KingdomApplications are invited for a full-time Consultant Histopathologist to join a dynamic and forward-thinking team of supportive Cellular Pathology Consultant colleagues based at University Hospital of Wales, Cardiff. The role offers the opportunity to develop exciting sub-specialt ...
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Consultant in Obstetrics
3 weeks ago
Cardiff and Vale University Health Board Cardiff, United KingdomApplications are invited for a Consultant in Obstetrics based at University Hospital of Wales, Cardiff, available from September 2023. · Applicants should preferably either be on the Specialist Register or be a Specialist Registrar within three months of their expected date of re ...
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Consultant in Paediatric
3 weeks ago
Cardiff and Vale University Health Board Cardiff, United KingdomAn exciting opportunity has arisen for the post of Consultant in Paediatric & General Radiology based at University Hospital of Wales (UHW), Cardiff. · The post holder will join a team of 49 Consultant Radiologists (including 5 paediatric radiologists) in sharing provision of ima ...
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Consultant in Fetal Medicine
3 weeks ago
Cardiff and Vale University Health Board Cardiff, United KingdomApplications are invited for the post of Consultant Obstetrician with an interest in Fetal Medicine based at University Hospital of Wales, Cardiff. This is a full-time replacement post to provide tertiary Fetal Medicine services for South East Wales. · Although this post is full- ...
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Locum Consultant in Nephrology
3 weeks ago
Cardiff and Vale University Health Board Cardiff, United KingdomApplications are invited for the post of Locum Consultant in Nephrology within the Nephrology & Transplant department at University Hospital of Wales, Cardiff. · The Nephrology and Transplant Directorate serves a population of approximately 1.4 million people in South East Wales, ...
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Locum Consultant in Obstetrics
3 weeks ago
Cardiff and Vale University Health Board Cardiff, United KingdomApplications are invited for two Locum Consultant Gynaecologists to be based at University Hospital of Wales, Cardiff, available for approximately 12 months whilst covering maternity leave. There is a requirement to provide an on-call service as part of a rota. · Although these p ...
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Consultant in Obstetrics and Gynaecology
3 weeks ago
Cardiff and Vale University Health Board Cardiff, United KingdomAn opportunity has arisen for a full-time Consultant in Obstetrics & Gynaecology with interest in Fertility and Paediatrics & Adolescent Gynaecology. · Applicants should either be on the Specialist Register or be a Specialist Registrar within six months of their expected date of ...
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Locum Consultant in Vaccine Clinical Trials
3 weeks ago
Cardiff and Vale University Health Board Cardiff, United KingdomApplications are invited for the new part-time post of Locum Consultant in Vaccine Clinical Trials, working 5 sessions per week and available to commence as soon as possible for a period of 12 months. · The post holder will lead clinical trials of vaccines as a Chief / Principal ...
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Consultant in Sexual and Reproductive Health
3 weeks ago
Cardiff and Vale University Health Board Cardiff, United KingdomApplications are invited for the post of Consultant in Sexual & Reproductive Health based at Cardiff Royal Infirmary. The post is for 10 sessions per week. · The department undertakes around 1,500 clinical sexual health appointments per month, including management of all positive ...
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Consultant in General Anaesthesia
3 weeks ago
Cardiff and Vale University Health Board Cardiff, United KingdomApplications are invited for Consultant Anaesthetists to join a rapidly expanding Anaesthetic Department working across the University Hospital of Wales and University Hospital Llandough sites in Cardiff. · Cardiff and Vale University Health Board is recognised as a teaching cent ...
Customer Care Consultant - Cardiff, United Kingdom - Ritz Recruitment Ltd
Description
We are looking for Customer Care candidates to join an exciting team at a leading company in the insurance industry.
About the Company: The company offers a competitive basic salary along with the opportunity for a monthly bonus and an excellent benefits package.
The Role:
Key Responsibilities:
Person Specification:
Department Hours:
Monday to Friday: 0830 - 2000
Saturday: 0900 - 1700
Sunday: 1000 - 1700
Bank Holidays: 1000 - 1600
Flexibility: Candidates must be available to work weekends and early evenings on a rotating schedule.
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