Jobs

    Executive and Engagement Officer - Manchester, United Kingdom - Street Group

    Street Group
    Street Group Manchester, United Kingdom

    2 weeks ago

    Default job background
    Description
    Manchester (Hybrid, up to 2 days WFH) | up to £25k
    If you join us, you'll be helping to improve the property industry for everyone by ensuring our clients love our software and helping them find their way around the system You have commercial experience in either an estate agency, live chat or IT Support role
    You have a passion for technology and websites and an enthusiasm for developing this knowledge even further
    You're highly organised and experienced at time management and prioritisation
    Here's what you can expect to be working on as a Customer Support Representative at Street Group
    Acting as the first line of support for any incoming questions or queries that our customers have, predominantly via live chat, but sometimes via email, phone or video call
    Working on an on-call basis to ensure our customers have support available to them over the weekend

    Research has shown that women tend to rule themselves out of applying for jobs unless they meet 100% of the requirements.

    launched back in 2020 and serves as our game-changing CRM, allowing agents to deliver a service that aligns seamlessly with the modern, 'on-demand' needs of customers and their busy lifestyles.

    With its beautiful design and user-friendly interface, is dedicated to the singular goal of delivering an incredible customer experience.

    Hybrid-working - you can work from home up to 2 days per week
    Guilt-Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax)
    500 yearly L&D budget for your career development
    Enhanced maternity, paternity & adoption pay
    Mental health & well-being support via Health Assured
    Comfortable, relaxed office space - office dogs welcome
    Fully stocked fridge and beers (or an alternative) on us every Friday afternoon
    Cycle to work scheme
    Electric car salary sacrifice scheme

    We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example.

    We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all.


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