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    Customer Service Support - Poole, Dorset, United Kingdom - Oyster Recruitment Limited

    Oyster Recruitment Limited
    Oyster Recruitment Limited Poole, Dorset, United Kingdom

    1 month ago

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    Description

    2 days ago Be among the first 25 applicants

    Oyster Recruitment Limited provided pay range

    This range is provided by Oyster Recruitment Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

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    Direct message the job poster from Oyster Recruitment Limited

    Director at Oyster Recruitment Limited - Helping HR & TA in HVAC & Refrigeration find Service Engineers in the locations you need to meet client SLAs...

    Our client, a well established and leading fintech company based in the Poole area is recruiting for a Customer Service Support Adviser. This role to deliver excellent front line support to their customers for financial software support and offer outstanding customer solutions.

    This is an exciting time to join their team and to learn the capabilities of their software to enable you to manage the flow of incoming support requests, assess and responding to user enquiries.

    Having a Financial/Accounts background is essential for this role as you will assisting customers with investigating balancing of debtors and creditors and supporting with VAT returns along with managing financial statements and bank reconciliations.

    You will need to possess a good combination of client-facing skills, analytical and technical aptitude to understand problems or requirements and have the confidence to advise on the best solution.

    Key Responsibilities and Duties

    • Manage inbound support tickets by telephone and email on both non-technical and technical support
    • To gather information, determine the root cause and devise solutions to resolve the query
    • Liaising with internal stakeholders and implementation consultants for swift ticket resolutions
    • Raise issues & risks to the product team and Customer Service Director where necessary
    • To work closely with the project delivery and internal product team
    • Maintain excellent relationships with customers, suppliers and third-party organisations working with the customer
    • Develop personal knowledge of business and software to support the Company's key activities

    What do you need to qualify for this role?

    • Financial/Accounts background – A Financial/Accounts qualification would be advantageous
    • Good general IT Software and or Financial/Accounting knowledge is essential and a genuine desire to provide the best possible solutions to clients and your colleagues is essential
    • Competent user of MS office applications including MS Excel with excellent verbal and written communication skills
    • Confident in assisting clients via telephone or email and working with external customer-facing projects
    • Experience working on multiple simultaneous projects, industrious, willing, and able to work to deadlines
    • To be organised, methodical and self-motivated with the ability to prioritise, meet deadlines and manage changing priorities

    Company Benefits

    • 25 days holiday plus birthday off
    • Death in service x4

    Seniority level

    • Seniority level

      Entry level

    Employment type

    • Employment type

      Full-time

    Job function

    • Job function

      Customer Service, Accounting/Auditing, and Finance

    • Industries

      IT System Custom Software Development, Banking, and Financial Services

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