Jobs

    1st Line Technical Support - Little Chesterford, United Kingdom - Polytec Personnel Ltd

    Polytec Personnel Ltd
    Polytec Personnel Ltd Little Chesterford, United Kingdom

    2 weeks ago

    Default job background
    Permanent, Full time
    Description

    Location:
    Just outside Saffron Walden (CB10)

    Duration:
    Permanent

    Hours: 8am until 4:30pm or 9am until 5:30pm (Monday to Friday)

    Salary:
    £23,000 to £27,000

    Job Reference: 35265


    Polytec are looking for an enthusiastic 1st Line Technical Support person, fluent in both English and French, for our client based just outside Saffron Walden.

    You will deal with front line enquiries via e-mail, telephone, live chat and a ticketing system. You will need to have good communication skills and be able to work under pressure.

    Working hours are generally 8am until 4:30pm or 9am until 5:30pm Monday - Friday however on a rota basis you will work from home to cover a late shift from 3:30pm until midnight every third or fourth week.


    Responsibilities:

    • 1st Line IT Support for all incoming support enquiries
    • Troubleshooting basic areas of the company platform
    • Work with customers on live chat, e-mail, telephone and ticketing services ensuring the best level of service possible
    • Incoming enquiries ensuring they are communicated to relevant teams
    • Escalate issues to 2nd Line and Technical Pre-Sales Team as necessary
    • Deliver handovers between the global 1st Line Technical Support Team.

    Requirements:

    • IT experience in a work environment
    • An IT based qualification
    • A strong knowledge of PC hardware, Windows platform and application support
    • Excellent communication skills (both written and verbal) with good customer service experience
    • Ability to take ownership of issues
    • Ability to formulate and express your own ideas to improve the level of customer experience provision
    • Fluent in both English and French, knowledge of German would be beneficial
    Please contact us as soon as possible for more details or apply below

    We will respond to successful applicants within a couple of days
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