Senior UX Writer - Newcastle upon Tyne, United Kingdom - Turnitin, LLC

Turnitin, LLC

Verified Company

Newcastle upon Tyne, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

Turnitin has offices in Australia, India, Indonesia, Japan, Korea, Mexico, the Netherlands, the Philippines, Ukraine, the United Kingdom, and the United States.

Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

Job Description:

As a Senior UX Writer at Turnitin, you will

Contribute to the maintenance and ongoing improvement of the Turnitin help site, which provides a diverse user base with access to the most uptodate product guidance, release information, and known issues
Plan, write and edit stepbystep user guides for all Turnitin products, integrations, and services
Develop multimedia assets to help customers better understand and adjust to any changes in UI, UX, and workflows
Produce compelling and timely release information for new and updated product features
Work with internal teams to gather requirements and information for documentation

- and guidance-related questions via internal communication channels

Serve as a content review specialist to ensure consistency across all product copy and serve as the authority on copy tone and style requirements

Qualifications:

You have outstanding writing and editing skills, as well as sound working knowledge of current web content development practises.
You care tremendously about hearing from users and using their feedback to help guide your work.
You are passionate about the balance between strong usability and worldclass product writing.
You understand and enjoy the experimental and iterative nature of product design teams.
You enjoy digging into the details to solve problems and define the best possible outcome.
You adapt well to changing requirements and actively seek opportunities to innovate and improve
You can work independently and meet deadlines.
You have strong communication and presentation skills, written and verbal.
You are an empathetic teammate and crossfunctional partner.
You are skilled at identifying small decisions that can have a significant impact.

Qualifications, Skills and Knowledge / Experience

5+ years of experience writing customerfacing user guides
UX writing experience preferred

Essential to Apply

Must provide technical writing samples for consideration
If chosen to interview, must complete a writing exercise

Additional experience that would be idea:

Experience writing for education
Experience writing on machine learning, data, or growth teams
Experience designing for web accessibility
Experience working on distributed or remote teams

Additional Information

Please note:

You Must provide a writing examples for consideration and If you are chosen to interview, you must complete a writing exercise during our interview process.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.
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Customer Centric

We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.

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Passion for Learning:

We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.

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Integrity:

We believe integrity is the heartbeat of ExamSoft. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

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Action & Ownership