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    Duty Manager - Birmingham, United Kingdom - South

    South
    South Birmingham, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    Role | Duty Manager

    Location |

    Salary | Up to £26770

    Contract | Full-time

    About Us

    Lane7 are
    the fastest growing and the market leading boutique bowling business in the UK,
    with multiple venues across three brands: Lane7, Level X and Gutterball. Think
    of us as your one-stop-shop for a great activity packed experience. Not only do
    we offer highly attractive bowling lanes, but also arcades, ping-pong, e-darts,
    virtual reality, karting and much more

    Could you be what we're looking for?

    We're
    looking for mega creative, passionate, and exciting people with huge
    personalities to join our management team and make our guest and team
    experience the best going. You bring the good vibes, we bring the opportunities
    to grow through our brand.

    What is the ideal candidate?

    • Energetic and an infectious personality
      to give our guests the best possible experience
    • Creative and passionate with a can-do
      attitude when it comes to providing great customer service
    • Flexible with shifts and able to commute
      to the venue
    • A minimum of 2 years supervisor /
      management experience in the hospitality or Leisure sector

    The Role

    • Ensure our guest journey is immaculate,
      from start to finish
    • You're the port of call for our guests,
      whether you're checking them in, building their favourite cocktail or
      cleaning down their table
    • Ensuring everyone is enjoying a fully
      immersive experience
    • Represent the Lane7 brand to the best of
      your ability and immerse yourself in what is an amazing atmosphere to be
      part of
    • Ensure our teams are following all health
      and safety and food management polices
    • Respond to complaints within the given
      parameters or escalate to the General Manager
    • Work alongside the management team to
      ensure all maintenance issues are reported and resolved quickly and
      efficiently
    • Lead shifts where appropriate ensuring
      all team members are fully briefed for the shift ahead
    • Maintiain great product knowledge of all
      F&B offerings ensuring team members are following our brand guidelines
      at all times

    What We'll Offer

    When you
    join The Lane7 Group, you'll spend the first few weeks learning the brand
    standards and getting to grips with the basics. We absolutely encourage
    progression from within – we pride ourselves on our team development and
    whether you're with us while you're at Uni, or if you're here for the start of
    your hospitality career, we'll give you the skills and attributes you need to
    grow. You'll also get:

    • 28 days holiday per year
    • Free bowling and activities for you and
      up to 3 others when you aren't working (off-peak time)
    • 25% off food and drink
    • Get involved with different social
      activities throughout the year through our team social calendar
    • Join your teams Monday bowling club
    • Annual team awards party
    • Access to our team wellbeing app – to support in promoting mental health awareness and wellbeing in our teams.
    • Cycle2Work scheme
      partnered with Halfords

    To Apply

    All
    candidates must be fluent in written and spoken English and have the right to
    work in the UK.

    Does this
    sound what you're looking for? Get in touch asap to find out more and join us

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