- Office-based in Berkshire headquarters
- Minimum 3-4 days weekly commuting
- Establishing trustful customer relationships
- Grasping customer strategies and market challenges
- Anticipating and proposing improvements for service management
- Maintaining proactive communication with customers
- Addressing customer concerns promptly and effectively
- Collaborating with sales to explore new product/service opportunities
- Overseeing the customer experience across their lifecycle
- Bachelor's degree (2:1 or higher) in a related field
- At least 4 years of customer-facing experience in Service, Delivery, or Client Relationship Management
- Knowledge of software development lifecycle, cloud platforms, and IT hardware
- Outstanding customer service and communication skills
- Demonstrated technical expertise and team leadership capabilities
- Project management experience within IT and Telecoms sector
- Proficiency in conducting Service Review Meetings
- Previous customer interaction in an IT/Technology company
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Services Manager, SaaS, Cloud, IT/Telecoms - Bracknell, United Kingdom - Jam Management Consultancy Limited T/A JAM RECRUITMENT
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Description
Services Manager at Innovative Tech Solutions Ltd.
We are thrilled to present a new opportunity for a skilled Services Manager to become part of our client's growing global workforce. If you enjoy working in a vibrant setting focused on assisting customers in the UK and around the world, then this role is perfect for you.
Key Points about the Role:
Role Overview:
As a Services Manager, you will be in charge of the complete customer journey, serving as their advocate and ensuring that our client consistently meets their expectations and contractual commitments.
Main Responsibilities:
Requirements:
Preferred Qualifications:
This position is full-time, offering a competitive salary ranging from £60,000.00 to £70,000.00 per year.