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Bracknell

    Services Manager, SaaS, Cloud, IT/Telecoms - Bracknell, United Kingdom - Jam Management Consultancy Limited T/A JAM RECRUITMENT

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    permanent Technology / Internet
    Description

    Services Manager at Innovative Tech Solutions Ltd.

    We are thrilled to present a new opportunity for a skilled Services Manager to become part of our client's growing global workforce. If you enjoy working in a vibrant setting focused on assisting customers in the UK and around the world, then this role is perfect for you.

    Key Points about the Role:

    • Office-based in Berkshire headquarters
    • Minimum 3-4 days weekly commuting

    Role Overview:

    As a Services Manager, you will be in charge of the complete customer journey, serving as their advocate and ensuring that our client consistently meets their expectations and contractual commitments.

    Main Responsibilities:

    • Establishing trustful customer relationships
    • Grasping customer strategies and market challenges
    • Anticipating and proposing improvements for service management
    • Maintaining proactive communication with customers
    • Addressing customer concerns promptly and effectively
    • Collaborating with sales to explore new product/service opportunities
    • Overseeing the customer experience across their lifecycle

    Requirements:

    • Bachelor's degree (2:1 or higher) in a related field
    • At least 4 years of customer-facing experience in Service, Delivery, or Client Relationship Management
    • Knowledge of software development lifecycle, cloud platforms, and IT hardware
    • Outstanding customer service and communication skills
    • Demonstrated technical expertise and team leadership capabilities

    Preferred Qualifications:

    • Project management experience within IT and Telecoms sector
    • Proficiency in conducting Service Review Meetings
    • Previous customer interaction in an IT/Technology company

    This position is full-time, offering a competitive salary ranging from £60,000.00 to £70,000.00 per year.



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