- Excellent written and verbal communication skills including the proven ability to draft letters, reports and meeting notes dealing with complex issues.
- Experience of providing a customer focused service including dealing with difficult and/or complex situations in a confident manner.
- Proven ability to work within procedures and policies, including dealing with confidential material.
- Proven ability to work on own initiative to monitor and maintain own standards for service delivery using proven organisational and time management skills.
-
Service Officer
2 weeks ago
Tempting Recruitment London, United Kingdom**Tempting Recruitment **are working on behalf of our client, a · **social housing provider **in the · **London **region, to recruit experienced · **Service Officer. **If you are looking to increase your earnings for the year, · **Contract: 3 months (Possible extension)** · **Sal ...
-
IT Services Officer
2 weeks ago
Better Cotton London, United Kingdom**IT Services Officer** · **Starting Date**: As soon as possible · **Contract type**: Full-time and open-ended · **Salary**: if hired in London - 31'950 GBP, if in Delhi - 1'408'300 INR, if in Lahore - 2'524'700 PKR, if in · Geneva 61'500 CHF. · **Location**: London, Geneva, Laho ...
-
Customer Service Officer
3 weeks ago
Carefirst Recruitment Ltd London, United KingdomCare First Recruitment Ltd are currently recruiting a Customer Service Officers in and around the South East Londnon, we are also recruiting for various London boroughs. · **Duties**: · - Raise service requests and update system notebooks as appropriate. · - To record and maintai ...
-
Service Support Officer
4 weeks ago
Tempting Recruitment London, United Kingdom**Tempting Recruitment **are working on behalf of our client, a · **local authority **in the · **Greater London region**, to recruit experienced · **Service Support Officer. **If you are looking to increase your earnings for the year, · **Contract: 3-6 months (possible extension) ...
-
Senior Services Officer
3 weeks ago
TPP Recruitment London, United KingdomAre you customer service driven, and looking for a role where you will lead a member services team, ensuring that every element of the services offered by the team, are risk assessed and delivered to a high standard? · We are working with a membership body based in central London ...
-
Customer Service Officer
3 weeks ago
Adecco UK London, United Kingdom**Customer Service Officer** · **£15.43 per hour PAYE** · **Duration: 3 months with the view of extending longer** · **Location: E16** · We require a receptionist at a office based within East London to provide an essential front line service to residents and visitors for both in ...
-
Student Services Officer
3 weeks ago
CATS Global Schools London, United KingdomSupporting our students to adapt to life in London, problem solving, and generally giving a very warm welcome. That's just a few aspects of what's involved in working for Stafford House International, London, as a Student Services Officer. · We're a fast-paced, vibrant English La ...
-
Venue Services Officer
4 weeks ago
Royal Aeronautical Society (RAeS) London, United KingdomWe are recruiting for a Venue Services Officer to support the set up and movement of furniture and equipment within this versatile venue and office space. · The role · As Venue Services Officer you will be responsible for setting up meeting rooms and event spaces according to cli ...
-
Customer Services Officer
4 weeks ago
General Pharmaceutical Council London, United Kingdom**The successful applicant will have/be**: · - Significant experience of **handling high volumes of calls**, preferably in a Contact Centre environment, with an understanding or appreciation of Contact Centre technology, pressures and work practices. · - Experience of **providing ...
-
Environmental Services Officer
4 weeks ago
tower Hamlets London, United KingdomBack · **Environmental Services Officer**: · **Environmental Services Officer** · **HELPING TO KEEP TOWER HAMLETS CLEANER AND SAFER**: · An exciting opportunity has arisen in the Environmental Services Team. · We are looking for a highly self-motivated person with extensive Envir ...
-
Customer Service Officer
3 weeks ago
Page Personnel - UK London, United KingdomA non-profit organisation · - Role is temporary for an immediate start · **About Our Client**: · Our client is a renowned not-for-profit organisation based in London. · Customer Service Officer: · - Working in the support centre managing high volume calls and queries · - Resolve ...
-
Customer Service Officer
4 weeks ago
Your Place London, United KingdomWe're looking for a Customer Services Officer to join Your Place and be part of our dedicated team to help us with our mission to solve homelessness in east London, one person at a time · **About the role** · Based within the customer service team, this role provides a high quali ...
-
Office Services Assistant
4 weeks ago
Integreon Managed Solutions London, United KingdomOffice Services Assistant · **Position Objective** · Providing administrative and organizational support for staff, Clients and Facilities Manager. · The duties in this position may range from assistance, direction with office and facilities, as well as general administrative sup ...
-
Customer Service Officer,
4 weeks ago
Coutts London, United KingdomOur people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. · This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom ...
-
Tenancy Services Officer
3 weeks ago
Ramsy Health Care London, United KingdomThis is a full-time role working from home but will be required to attend as and when the business requires. · About the role · The TSO role provides a supportive Housing Management service to clients living within Temporary accommodation provided by L B Camden. Provision of the ...
-
Office Services Coordinator
4 weeks ago
Avison Young London, United Kingdom Part timeO · Job Title · Office Services Co-ordinator / Welcome Host - Part Time · Business Unit · Workplace, Arts & Culture · Location · JUST (London) · Reports To · Facilities Manager · Overall Purpose of Job · As we move into a new era of work life, experience is everything. Our Office ...
-
Probation Service Officer
4 weeks ago
Service Care London, United Kingdom**Probation Service Officer (Enforcement officer)** · Service Care Solutions are the current holders of the Probation Service contract Nationwide. We specialise in the criminal justice sector and have access to all vacancies across the country offering a wide range of opportuniti ...
-
Customer Service Officer
4 weeks ago
Your Place London, United KingdomWe're looking for a Customer Services Officer to join Your Place and be part of our dedicated team to help us with our mission to solve homelessness in east London, one person at a time · **About the role** · Based within the customer service team, this role provides a high quali ...
-
Office Services Supervisor
4 weeks ago
Avison Young London, United KingdomJob Title · Office Services Supervisor · Business Unit · Workplace, Arts & Culture · Location · JUST (London) · Reports To · Facilities Manager · Overall Purpose of Job · As we move into a new era of 'work life', experience is everything. With hybrid working now more in scope tha ...
-
Customer Services Officer
3 weeks ago
Novax Recruitment Ltd London, United KingdomContract · Hackney · 4 months+ · £18.52 per hour umbrella · We are actively seeking a Customer Services Officer with excellent working knowledge of Council Tax and local authorities council tax services. · Key Skills and Requirements include: · - At least 3 years experience as a ...
Client Services Officer - England, United Kingdom - Citizens Advice
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Location: Blended between office and home (England and Wales). Time in office negotiable
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives from debt to evictions to trouble at work and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward whoever they are, and whatever their problem.
We strive to ensure that as many people as possible can benefit from high quality advice services. We place client protection and care at the heart of our service, and as such we are currently looking for a passionate and enthusiastic Client Services Officer to put our client-focused philosophy into practice.
Your remit will include ensuring that all complainants are responded to in a timely, efficient manner, ensuring that the relevant complaints procedure is diligently followed at all times. Moreover, you will be responsible for implementing the processes and systems for providing criminal records screening for Citizens Advice service paid staff and volunteers in England and Wales.
This post will require you to make decisions relating to the appropriate response to complainants by email, phone, letter and/or social media, therefore you will demonstrate the capacity to use judgement under pressure, and you'll also possess excellent written and verbal communication skills. Previous experience in a customer service focused environment is essential.
To apply:
Please submit an anonymous CV and cover letter (of no more than 2 pages) that addresses how you meet the following criteria:
Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.
Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.
We're a flexible employer, so this role may suit anyone who'd prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we're open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.
The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Our commitment to colleague wellbeing is reflected in us being awarded Gold in the Health & Wellbeing category, as well as Overall Winners, at the Employee Experience Awards 2022.
Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.
In the event of a high number of applications, we reserve the right to close the application early.
This vacancy closes at 23.59 on the closing date.
For more information about the organisation, our values and benefits please see the following link - Information, values and benefits
Need help with your application, see our useful how to guides on the following page - Guidance notes for applicants