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    IT Knowledge Engineer - Exeter, Devon, United Kingdom - Allegiance Technology

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    Description
    Sign in to save Information Technology Support Engineer at Allegiance Group .

    My client, an established IT solutions provider based in Exeter, are looking for a Service Desk Analyst to join their award-winning team.

    As a 1st/2nd Line Service Desk Engineer, you will play a critical role in providing technical support and assistance to end-users within the organisation.

    You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment.

    Ensure IT issues raised via phone, email, ticketing software are all logged correctly
    To resolve issues adhering to SLA's, ensuring to update helpdesk system
    Install new hardware (printers, servers, work stations etc)
    Install software for end users
    Set up accounts, passwords (new and resets), permissions
    Monitoring IT systems and infrastructure
    Helping the team with any internal or external projects
    Microsoft Office 365
    Active Directory / Group Policies
    Software and hardware installs
    Networking Protocols - DNS, DHCP, TCP/IP WAN/LAN
    If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV
    Employment type Full-time

    Job function Information Technology
    Industries IT Services and IT Consulting
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    IT Knowledge Engineer

    2 weeks ago


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