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    Service Delivery Manager Work From Home - London, United Kingdom - Capita

    Capita
    Capita London, United Kingdom

    3 weeks ago

    Capita background
    Description
    Capita are looking for a Service Delivery Manager. Being accountable for the overall contractual deliverables of the assigned accounts
    Building and developing relationships of trust with key customer stakeholders providing the basis for CNS WAN success
    Developing, implementing and managing the governance framework of assigned accounts
    Ensuring the delivery of Operational Services contractual deliverables – SLAs and KPI's
    Continually driving Service Improvement across the assigned accounts
    Owning and delivering the customer P&L/contract on time, quality and budget to ensure orders to billing/cash collection is managed end to end (minimize leakage)
    Ensuring the cost base is efficient and maximized in terms of driving underlying profitability and performance (utilization, average cost of labour management)
    Understanding and driving the contract to ensure we change control appropriately and deliver value for money for our customers
    Managing risks, issues and dispute resolution by liaising with internal departments to solve all commercial problems
    Demonstrable Service delivery experience within the Telco industry
    Experience operating within an ITIL environment
    Impactful report writing and presentation skills with solid Excel experience used for complex data or formula manipulation
    Experience with Network Management performance metrics, including Availability, IPSLA and core ITIL functions namely Incident, Change and Problem
    Familiarity with key Network Management tools such as SolarWinds, PRIME or Remedy
    Comfortability operating within a 24*7 high availability network management model and experience in managing major incidents, critical P1 outages and leading RCA exercises
    About Capita | Transport For London (TFL)

    We're using technology and data to help more people move around London.

    Our teams are managing everything from a bus fleet of 9,300 vehicles to 402km of Tube network, the Santander Cycles and Cycleways to London's red route roads which includes 6,000 sets of traffic lights.

    A competitive basic salary
    23 days' holiday (rising to 27 ) with the opportunity to buy extra leave
    The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
    Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two plenty more
    Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
    Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
    Work from Home (#LI-Remote)

    We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion.

    If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at .For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

    Capita is a consulting, transformation and digital services business.

    Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens.

    Capita Experience, Capita Public Service and Capita Portfolio.
    #
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