Luggage Porter - London, United Kingdom - RAFFLES

RAFFLES London, United Kingdom

3 weeks ago

Full time

Description

Job Description

Reporting into Head Concierge, you will be a direct point of contact for guests in the lobby and work with the concierge team to provide any answers to questions they may have. To assist guests with their luggage and delivering it to their rooms as promptly as possible. Run errands for guests and employees.

Specifically, as the Luggage Porter, your responsibility's will include:

You will promote positive colleague relations through an environment that encourages open communication, trust, mutual respect and continuous feedback.
You will be an effective communicator, who adheres to both legal/statutory responsibilities and Company Policies and procedures.
Handling all guest luggage, packages, and parcels with the utmost care.
Attention to detail.
Providing a genuine, attentive, friendly, positive and proactive service to our guests as well as managing the public areas of the hotel.
Ensuring that guest and departmental expectations are met exceeding the high standards required by the company.

What are we looking for?

Driving licence desirable
Ability to communicate clearly and efficiently in English, both verbal and written.
Recent experience within in 5-star hotels or a similar role
Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
Proven track record of surprising and delighting guests to provide exceptional service.
Able to work within a team.
Ability to multitask and remain calm under pressure
To be detail-oriented
Distinctive, professional and warm personality

Additional Information

Why join our Raffles team?

Not only will you be joining one of the worlds best hotels you will also receive great benefits including:

You will be offered a competitive salary.
28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years.
Staff meals whist on duty.
Employee assistance program, including virtual GP and financial advice.
We offer Life Assurance to all our colleagues.
Enhanced sick pay.
Enhanced maternity, paternity and adoption pay.
Free dry cleaning for uniform.
Season ticket loans and cycle to work scheme.
Colleague gifting to celebrate special occasions.
Paid days off to move house or give back time to a charity of your choice.
Internal learning and development programmes tailored to you.
Fun-filled events, whether that's a pub quiz, team run or festive party.
Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
Worldwide development opportunities across Accor's extensive brand portfolio.

What are the Raffles Values?

Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.

Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.

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