- Ensure that reported faults and Service Requests are responded to in line with SLAs.
- Effective management of 3rd party suppliers/resolvers to ensure optimal performance in line with associated SLAs.
- Provide an effective, professional response and solution(s) to reported Incidents/Requests
- Restoring normal service to the user as quickly as possible with your technical ability with offering general guidance and advice to users and support staff on shift.
- Take ownership for personal development and strive to continually improve on existing skills in order to enhance performance within the job role.
- Infrastructure Configuration
- Cloud Computing
- IT Infrastructure
- Incident Management
- Growth Mindset
- 2 years or more experience working with a good understanding of the workings of a Sevice Desk and ITIL aligned processes.
- Understanding of the workings of a Service Desk and ITIL aligned processes
- Technical background.
- Competitive salary
- 10% on target bonus
- BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
- On-call allowance
- 25 days annual leave (not including bank holidays), increasing with service
- Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
- World-class training and development opportunities
- Option to join BT Shares Saving schemes.
- Discounted broadband, mobile and TV packages
- Access to 100's of retail discounts including the BT shop
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24x7 IT Engineering Professional - Barlborough, United Kingdom - BT Group
Description
What you'll be doing
Essential Skills
What we'd like to see on your CV
Benefits
At BT, we entertain, educate, and empower millions of people every single day. We're a brand built on connecting people – whether that's friends, family, businesses, or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but – more than that – you'll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.
#LI-Hybrid
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
