On Call Support Worker - Bristol, United Kingdom - Aspirations Support

Aspirations Support

Verified Company

Bristol, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

On-Call Job Description
Are you an experienced Support worker who is now seeking the next step in your career? Do you consider yourself to be a true leader with exceptional people and leadership skills and have the ability to deliver outstanding service? If yes then this could be the role for you

We are now recruiting for an On Call Support Officer to join our wonderful work family here at Aspirations Support.

We are looking for individuals who have drive, passion and determination to make a difference to people's lives.

Your role as an On Call Support Officer means you are at the forefront of the company and you are ready to get hands on as and when required.

You will provide a responsive and effective on call service for Aspirations' Staff, service users and other stakeholders.

You will report to the Senior On-Call Support Officer / Contingency - Operations Manager.

The On-call service operates on a 24-7 basis.

Due to this, we are seeking fully flexible individuals who can be open to covering a range of shifts when required.

In the event of there being no stand by available, the On Call Support Officer will assume the duties of the standby and the responsibilities of the Officer will be managed by the Registered Manager.

There are two types of on call role ; "on-call" (Consists of taking calls and answering/resolving queries) and standby (attending houses to cover shifts and/or provide support in the event of emergencies at short notice).

Main responsibilities

Effectively respond to any phone calls made by staff or service users outside of regular office hours.
Calling and speaking with all relevant support staff
Liaising with appropriate approved agencies
In the event of alternative cover not being found, deploying stand by or alternatively if this is not possible, personally attending and covering those shifts.
On call staff must remain in a fit and proper state to drive and must remain within reasonable proximity to service locations in order to be able to respond to emergencies effectively and within a timely manner.
Must keep accurate and up to date records on Trello of all staff contacted and attended, guidance given and incidents logged. In instances where any verbal support is given a clear record of these conversations must be made and any advice should be accurately recorded.
In the event of there being no standby available the On Call Support Officer will assume the duties of the standby and the responsibilities of the Officer will be managed by the Registered Manager.
You may on occasion be required to undertake competency assessments of support staff.
You will under direction of your line manager and/or senior management, complete additional administration and other miscellaneous tasks as and when required and reasonably requested/directed.

Essential Skills