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    Benefits Assessor - Bristol, United Kingdom - Tate

    Tate background
    £25.31
    Description

    Remote Work Opportunity:

    • Duration: 3-month contract with potential for extension
    • Pay Rate: £31 per hour
    • Schedule: Full time, from 9:00 to 17:30

    If you believe you possess the necessary skills and experience for this role, we encourage you to submit your application. We will review all submissions promptly.

    Key Responsibilities:

    • Accurate and timely assessment of claims for Emergency Payments, Household Goods, Housing Benefit & Council Tax reduction
    • Processing changes in circumstances affecting claims
    • Maintenance and updates of claims based on internal and external information
    • Responding to information requests in a timely manner
    • Conducting complex assessments, including fraud adjudication and appeals
    • Addressing urgent requests for claim updates
    • Supporting and mentoring new team members by sharing knowledge and experiences
    • Maximizing service delivery through effective communication with customers and stakeholders via phone, email, and letter
    • Contributing to service improvement projects
    • Ensuring compliance with relevant health, safety, and welfare policies
    • Promoting diversity and equality within the organization
    • Delivering work of high quality and in line with current legislation and standards

    We expect all team members to adhere to the City Council's Codes of Conduct, Regulations, and policies.

    Continuous professional development is essential, including training in Health and Safety, Equalities, and Safeguarding.


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