- Creation of an agreed customer collaborative agenda with internal & external stakeholders to drive continuous improvement of the order to delivery process and deliver agreed KPIs, and a Joint Supply Plan measured through Customer Scorecards to support our Growth agenda.
- Creation and evolution of a focused, motivated and high performing Customer Collaboration team . Working as part of the Customer Order to Cash Leadership Team to fully align and optimize ways of working as a virtual team.
- Leading the service agenda and championing the voice of the customer , working across CS&L to maximise OTIF performance and working as part of the Sales virtual team to ensure a coherent and fully integrated customer agenda.
- Strong stakeholder management and the building of a strong network of relationships is critical both internally and externally- Customer, CS&L, Commercial, MSC, MEU Customer Tower, MBS O TC, external bodies and within the wider business to ensure an efficient flow of information for customer-specific topics It is critical that the job holder is able develop strategy and to frame & communicate information effectively with stakeholders at senior levels.
- Lead a Customer Team of direct and indirect reports
- Role modelling and developing a people strategy to optimize the team capabilities, providing a talent pool for development within the business and attract and retain talent from within and outside of OTC to build a high performing team.
- Active participation in People Forums & Initiatives as part of the NE CS&L ELT.
- Drive the operational engagement which includes leading the customer collaboration teams that focus on delivering 98.5% service to them through: -
- Operational excellence and continuous improvement to identify and resolve processes or issues which impact service.
- Promotional Forecasting through Implants and 30:60:90 planning processes
- Seasonal intent Management
- Leading the MBS back office Customer service teams to deliver CS order entry target of <0.05%
- Build trusted partnerships with Commercial Customer Directors / Meals MD to support the delivery of our c$1.5B revenue
- Leads an aligned agenda as the MSC business partner
- Lead an agenda to deliver service and cost efficiencies to the business
- Supports the delivery of the Customer Innovation agenda to deliver $500K - $1M per annum in productivity (each) for their customer portfolio.
- Leads the customer performance of the Customer Trade Terms Governance, makes decisions based on analytical insights and utilizes, in line with the customer JSP to deliver improvements and efficiencies.
- Extensive customer supply chain or commercial experience (preferably Sales)
- Experience of leading people and building teams
- Customer-facing experience (major retailers)
- Excellent communication and influencing skills at senior levels (internal and external)
- Strong Customer Relationship Management & stakeholder influencing skills
- Analytical understanding of Service Drivers
- Systems literate – SAP, Microsoft Office (PPT, Excel)
- Fluent English (verbal and written)
- Project Management
-
Customer Collaboration Manager
1 week ago
Mondelēz International Birmingham, United Kingdom Full timeDescription · Are You Ready to Make It Happen at Mondelēz International? · Join our Mission to Lead the Future of Snacking. Make It Possible. · The UK Customer Collaboration Manager role is critical to managing and ensuring the highest levels of service are delivered to our cu ...
-
Customer Collaboration Manager
1 month ago
Mondelez International Birmingham, United Kingdom Full timeJob Description · Are You Ready to Make It Happen at Mondelēz International? · Join our Mission to Lead the Future of Snacking. Make It Possible. · The UK Customer Collaboration Manager role is critical to managing and ensuring the highest levels of service are delivered to our c ...
-
Alliances & Collaboration Manager
3 weeks ago
Jaguar & Land Rove Stratford-upon-Avon, Warwickshire, United KingdomSelect how often (in days) to receive an alert: Create Alert · Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the fu ...
-
Insights Manager
3 weeks ago
SF Recruitment (Tech) Birmingham, United Kingdom Full timeAre you passionate about leveraging data to drive insightful decision-making? Do you excel in presenting visually compelling dashboards that tell a story? If so, we have an exciting opportunity for you · Join a growing team at a leading provider of property management services. ...
-
Software Development Specialist
3 weeks ago
Absolute Interpreting and Translations Birmingham, United KingdomLocation: Birmingham · Position Type: Internship (Part-Time or Full-Time) · Compensation: Competitive, based on experience · Are you a passionate and experienced student in software development? Do you have a knack for creating efficient, scalable, and user-friendly applications ...
-
Head of Retail and Online Jewellery
3 weeks ago
Bullion By Post Birmingham, United Kingdom Full timeCompany description:A competitive salary of £60,000 to £70,000 (based on experience) with a bonus potential up to 30%. · 25 days holiday with option to buy more. · 8% pension contribution, private healthcare, and a cycle to work scheme. · Substantial opportunities and budget for ...
-
Telesales Executive
3 weeks ago
Hexis Talent Ltd Birmingham, United Kingdom Full timeTelesales Executive · About the Role: · Are you a dynamic and driven individual with a passion for sales? Join our team and become part of a company committed to excellence and customer satisfaction. · Who Are We? · We are dedicated to providing exceptional service to our clients ...
-
FM Electrical Supervisor
3 weeks ago
CBW Staffing Solutions Ltd Birmingham, United Kingdom Full timeJob Title: FM Electrical Supervisor · Location: Birmingham (Static Role) · Are you an experienced electrician with leadership skills, looking for a stable and rewarding role in Birmingham? CBW are recruiting a dedicated Electrically biased Supervisor to oversee a team of engineer ...
-
Senior Developer
3 weeks ago
Oscar Associates (UK) Limited Birmingham, United Kingdom Full timeSenior Developer - Birmingham - C# .Net/SQL/Angular - up to £75,000 · The Role · An exciting opportunity has become available for an experienced C# .Net Developer for an industry leading SaaS provider in the facility management industry. · You will be working on their innovative ...
-
Principal Psychologist
3 weeks ago
Key Health Birmingham, United Kingdom Full timeAbout the Role: · West Heath House is looking for a dynamic and experienced Principal Psychologist to join our team in Birmingham. This is an excellent opportunity for a motivated professional to lead psychological services within our facility and contribute to the development of ...
-
HR Team Leader
3 weeks ago
Oakleaf Partnership Birmingham, United Kingdom Full timeHR Team Leader · Birmingham - Hybrid working · Amazing culture · Up to £45,000 + benefits package · We are seeking a skilled and experienced HR Team Leader to join a professional services client. In this role, you will be responsible for managing HR Compliance responsibilities, e ...
-
PPA Teacher
3 weeks ago
SUPPLY HEROES LTD Birmingham, United Kingdom Full timeSupply Heroes are looking for a full-time PPA teacher for a lovely, forward thinking primary school in Quinton, Birmingham. This is a great opportunity to work in a supportive and collaborative environment with no planning involved. You will also have the flexibility of working a ...
-
Marketing Manager
3 weeks ago
In Technology Group Limited Birmingham, United Kingdom Full timeJob Title: Marketing Manager · Location: Birmingham (onsite with scope to move hybrid) · Salary: Up to £45,000 DOE · As a Marketing Manager, you will be responsible for developing and executing strategic marketing plans to increase brand awareness, drive customer engagement, and ...
-
ServiceNow Service Architect
3 weeks ago
83zero Limited Birmingham, United Kingdom Full timeAs a ServiceNow Service Architect, your mission will be to architect solutions that not only adhere to best practices but also push the boundaries of what's possible with ServiceNow. You will be at the forefront of delivering for the business, rolling out new processes, features, ...
-
Head of Housing
3 weeks ago
Niyaa People Ltd Birmingham, United Kingdom Full timeJob Title: Head of Housing · Location: Remote · Our Client is looking to recruit for a Head of Housing on 6 Month FTC, they are seeking an experienced and motivated Head of Housing to lead our housing management services. This role is crucial in ensuring the financial viability, ...
-
Field Service Engineer
3 weeks ago
John Charles Limited Birmingham, United Kingdom Full timeAbout: · Join a leading global forklift truck manufacturing company known for its innovative products and exceptional service. They are committed to providing top-tier material handling solutions to their clients across various industries. As they expand their footprint, they are ...
-
ECS Field Engineer
3 weeks ago
Vector Recruitment Solutions Ltd Birmingham, United Kingdom Full timeJoin our clients innovative team at a leading energy solutions provider, dedicated to shaping the future of sustainable energy. They are seeking a skilled ECS Field Engineer with a City and Guilds Level 3 NVQ Electrician qualification, Inspection and Testing exposure and expertis ...
-
Delivery Manager Active Travel
3 weeks ago
West Midlands Combined Authority (WMCA) Birmingham, United KingdomAre you a technical expert in the delivery of active travel infrastructure? · Do you have experience of programme management and/or delivering large scale, technically complex projects or programmes with a strong focus on active travel? If so, we want to hear from you. · We have ...
-
Housing and Support Manager
3 weeks ago
TEAM Birmingham, United Kingdom Full timeAn opportunity has arisen for a dynamic Housing and Support Manager to join a Housing Association whose vision is to empower refugees and migrants that reside in the UK to lead self-sufficient and ambitious lives. · Along with a salary of up to £50,000 per annum, you will also r ...
-
Sales Manager
3 weeks ago
M-Tec Engineering Solutions Limited Birmingham, United Kingdom Full timeSales Manager, Business Development Manager, Sales Account Manager, Regional Sales Manager, Network Sales Manager: · Location: UK Wide · A leading supplier and manufacturer of "Bespoke" packaging solutions currently has a requirement for an experienced Sales Manager who will be t ...
Customer Collaboration Manager - Birmingham, United Kingdom - Mondelez International
Description
Customer Collaboration Manager page is loaded
Customer Collaboration Manager
Apply locations Birmingham, United Kingdom time type Full time posted on Posted 6 Days Ago job requisition id RJob Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
The UK Customer Collaboration Manager role is critical to managing and ensuring the highest levels of service are delivered to our customers. Leading a customer team, in close alignment to the sales team, the structure enables the progression of an agenda focused on delivering operational excellence, optimizing joint costs and in developing improved processes and initiatives to enable business growth. The role is pivotal to our customer engagement, to understand and translate customer requirements through the building of trusted partnerships, and to work as a member of virtual teams within CS&L / MSC / MEU / Commercial functions to shape and deliver the agenda.
Role Scope
How you will contribute
You will:
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
More about this role
Work schedule: 100%
The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland .
Business Unit Summary At Mondelez Europe, we are proud, not only of the iconic brands we make, but also of the people who make them. Our delicious products are created in 52 plants across Europe by more than 28,000 passionate people. We are the top maker of chocolate and biscuits and a leading maker of gum and candy. We make sure our powerful global brands and local jewels like Cadbury, Milka and Alpen Gold chocolates, Oreo, belVita, LU and Tuc biscuits get safely into our customers hands—and mouths. Great people and great brands. That's who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
RegularCustomer Collaboration (CLD)Customer Service & LogisticsAbout Us
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
#J-18808-Ljbffr
&v=024){kind=logo}
