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    Office Admin- FULL TIME - London, United Kingdom - Centrepoint

    Centrepoint
    Centrepoint London, United Kingdom

    1 week ago

    Default job background
    Full time £20,440 - £21,381
    Description

    Contract:
    Part-Time (30 hours per week), Fixed-Term (9 Months)

    Centrepoint, the UK's leading youth homelessness charity, is looking for a Supporter Care Administrator to join our Fundraising team based in London.

    We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently.

    Centrepoint provides homeless young people with accommodation, health support and life skills in order to get them back into education, training and employment.

    We want to end youth homelessness by
    Together with our partners, we support over 16,000 young people each year.

    Supporter Care is at the heart of any organisation, as individual donors help to secure our long term future and enable us to work toward our ultimate goal of ending youth homelessness by 2037.

    The primary function of the Supporter Care team is to support individual givers through their journey with Centrepoint and adopting their point of view and behaviours to give them the best experience as a Centrepoint supporter.

    As Supporter Care Administrator, you'll report into the Senior Supporter Care Officer and will handle the day-to-day administration and general supporter queries via the telephone, email and post.

    As Supporter Care Administrator, you'll also be responsible for all donation processing, ensuring that supporters' donations are thanked and processed in a timely manner and that Centrepoint procedures are followed and updated when necessary.

    Alongside this, you will support the Supporter Care Officer in sharing supporters' prospective with the wider team and always putting the supporter at the forefront and heart of everything Centrepoint does.

    Commitment to Equality and Diversity and alignment with Centrepoint's values.
    Flexible, always adapting to changing needs.
    Proactive, always looking for creative ways of working.
    Working in a small team with our full time Senior Supporter Care Officer and Supporter Officer dealing with daily supporter enquiries by phone, email and letter
    Using your excellent customer care skills, fantastic written and numerical skills and attention to detail
    Inputting and updating supporter details on our database
    Writing detailed procedure notes
    In return for your efforts you'll receive a competitive salary, excellent training and development, and a host of staff benefits including:
    ~25 days of annual leave per year, rising by one day per year to a maximum of 27 days
    ~ Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical,Complementary and Alternative therapies).
    ~ Private Medical insurance
    ~ Employer pension contributions of 5%
    ~ Access to Cycle 2 Work loan scheme
    ~ An interest-free travel loan

    At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself.

    We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.

    We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people's services and any other matter which causes a person to be treated with injustice.

    Centrepoint's policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.

    Don't miss out on this fantastic opportunity to join our team as a Supporter Care Administrator, click 'Apply' now
    #
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