B4 Senior Administrator for Managing Emotions Programme - Leatherhead, United Kingdom - Surrey and Borders Partnership NHS Foundation Trust

Surrey and Borders Partnership NHS Foundation Trust Leatherhead, United Kingdom

1 week ago

Permanent

Description

Job summary

The post holder will provide a full and comprehensive administrative service to the Managing Emotions Programme. You will provide a welcoming and approachable first point of contact to people who access the MEP service and to the professionals and services we work alongside. To work autonomously using your own initiative to manage the demands of providing admin support and supervising the band 3 administrator. Prioritising and organising day to day workload whilst maintaining confidentiality of information throughout the full range of duties involved.

Suitable for someone who is able to work independently, co-ordinate multiple demands effectively and use initiative to address issues as they arise. Suitable for someone who is patient and compassionate to others' difficulties and is able to communicate clearly on the phone and in writing and interested in being part of services committed to improving the lives of those living with difficulties associated with personality disorder.

Main duties of the job

Schedule face to face and virtual courses using the agreed online platform, liaising with external venues, completing appropriate risk assessments and organising payment where necessary.

Telephone and face to face communication with group members, ensuring a compassionate service that supports their engagement with the programme and their overall recovery journey. Providing timely, efficient and inclusive updates to group members and volunteers, in order to help them feel connected and supported.

Co-ordination of file and record systems to ensure information is held securely and easily accessible by appropriate team members. Dealing with the day-to-day demands of both Managing Emotions Programme. Troubleshooting problems using initiative, and escalating relevant matters to the service manager

Receive and process referral forms and update required systems

Provide day to day supervision and monitoring of workload for two Band 3 administrators

About us

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.

We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.

Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.

For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

Working from home contracts do not attract high cost area payments.

We look forward to receiving your application

Job description

Job responsibilities

Please check the job description and personal specification document for more information on the requirement for this job.

Person Specification

Qualifications

Essential

oNVQ Level 4 in Business Admin or equivalent experience (4 years)

Experience

Essential

4 years' experience of clerical and administrative work requiring a high degree of accuracy and working in accordance with policies/procedures

Intermediate level use of Microsoft Office suite of programmes Word, Excel, PowerPoint, Teams, as well as e-mail and internet

Previous experience working in a mental health setting talking directly to patients either by phone or in person.

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