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    Service Now Analyst - Milton Keynes, Buckinghamshire, United Kingdom - Human Capital Ventures

    Human Capital Ventures
    Human Capital Ventures Milton Keynes, Buckinghamshire, United Kingdom

    1 week ago

    Default job background
    £28,000 - £32,000
    Description

    Job Description Our Client is a leading organisation that continues to see growth through business acquisition and has a very exciting opportunity for an IT Access Management Analyst to join their shared services IT team, delivering service excellence to over 10,000+ users (including VIPs and Executives) spanning multiple global office locations.

    As an IT Access Management Analyst, you will be responsible for administering a user's IT access rights throughout their employment lifecycle from joining, moving, and leaving allowing the correct access and permissions to business applications, shared drives, file systems, mailboxes, mobiles devices, and other IT assets.

    You will process access requests and tickets allocated to you through the ServiceNow ITSM and use tools such as Active Directory, Exchange, Office365, InTune, and SharePoint working closely alongside the IT support and security teams of the business, in line with formal business processes and SLAs.

    Responding to IT access requests raised through ServiceNow

    Using tools such as Active Directory, Exchange, Office365, InTune, and SharePoint to provision and manage users IT access rights.

    Planning and creation of all new joiners to the business
    Planning and deletion/updating of all movers and leavers in the business
    Continual service improvements (CSI) to the current access management process in line with business requirements
    Maintaining access management process documentation
    Assisting the access management team with ad hoc tasks, documentation, communications, and admin duties.
    Monitoring Access Management SharePoint workflow
    Updating requests via service management tool ITSM (ServiceNow)
    Liaising with other IT teams.
    Supporting Access Management Team Lead and escalating issues to IT Support Manager where necessary
    Ensure we work with the Security team to remain compliant with current processes/policies.

    Ideally 12 months + prior experience working in IT, Technical Support, or Access Management-related positions.
    Awareness of the joiners, leavers, movers process (JML) and basic IT security principles
    Experience with Active Directory and Microsoft Office365 user administration
    Experience using ITSM ticket management software (ideally ServiceNow)
    General IT & Windows troubleshooting experience helpful
    Exposed to ITIL processes and best practices.
    Strong attention to detail with Knowledge of administrative and clerical procedures

    Location:
    Milton Keynes + Remote WFH

    Term: 12-month initial fixed-term contract (strong permanent prospect)

    Bonus scheme, optional on-call, paid training and development, excellent holiday allowance, great pension, health, and life insurance + more

    Do not let this opportunity pass you by which could be the catalyst to your IT career offering fantastic prospects and well-paid positions.

    Please forward CV details for immediate consideration and interview.
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