User Researcher - Hackney, United Kingdom - Hackney Borough Council

Hackney Borough Council

Verified Company

Hackney, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary - Grade- GBP £46,053 to £48, PO3- Market supplement- £4,372 per annum- Contract Type- Fixed Term / Secondment- Contract Length- 12 months- Contracted Hours- Full Time - 36 hours per week- DBS Required- No- Department- Chief Executive's- Service- Policy & Strategic Delivery- Closing date- 09/06/2024At Hackney Council we have an ambitious vision to make the borough fairer and safer, greener and healthier and a great place for every child to grow up.

To help deliver that vision, we are developing a cross-council transformation programme supported by a brand new team. The transformation team will work with colleagues across the council to deliver improved services for residents.

Our programme is in development and we will work flexibly so you will work on a varied range of projects.

Our current areas of focus include:

Securing better community outcomes by preventing problems developing and reducing demand
Driving up residents experience of contacting and working with the council
Modernising how we work ensuring we are efficient and high performing

In this role, you will lead on developing co-production approaches to ensure the voices of staff, our partners and residents are at the heart of our design and decision making.

You'll plan, arrange and facilitate appropriate user research during discovery and throughout subsequent design work to support the improvement and reimagining of end-to-end service experience to deliver positive outcomes.

Just as important as your background is your mindset - we're committed to putting residents at the heart of what we do and designing and delivering inclusive services that work for everyone.

You'll need to be committed to doing the best for local people and share our values of being open and inclusive, ambitious and proud, and pioneering and proactive.

Hackney is one of London's most diverse and exciting communities.

With a new directly elected Mayor recently elected and the new cross council transformation programme being developed there's never been a more exciting time to work in Hackney.

If you have the technical skills we're looking for, experience in local government or a similar environment, and you share our values please get in touch.

There is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services.

Hackney is one of London's most vibrant and diverse boroughs.

It's one of the most sought after areas to live in London with good schools, parks and local amenities, as well as great transport links and vibrant and diverse communities.

The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.

Interview date:
To be confirmed

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved.

In order to achieve this, we look for people who are:
Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.