- Accurately manage inbound calls
- Handle web inquiries promptly
- Respond to customers via Letters, Telephone & Email
- Perform general administrative tasks
- Handle returned products and resolve issues
- Provide translations when needed
- Fluent in German
- Prior experience in customer service
- Customer-oriented and professional
- Strong communication skills
- Demonstrate innovation and problem-solving skills
- Adapt to new systems and processes
- Good computer skills
- Positive attitude
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Customer Service Advisor - Bedford, United Kingdom - Advancing People
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Description
Customer Advisor Position - German Speaking - Bedford, Bedfordshire
Advancing People Multilingual - Recruitment Specialists are currently looking to hire a Customer Advisor fluent in German for their client based in Bedford, Bedfordshire. As a Customer Advisor, you will be responsible for providing top-notch customer service to clients in German-speaking regions via phone and email, ensuring quick and professional responses to all inquiries.
Main Responsibilities
Person Specification
This is a full-time Permanent position with a salary of £27,000 + company benefits. The role offers work-from-home flexibility with the requirement to be in Bedford 4 times a year.
About Advancing People Multilingual
Advancing People Multilingual - Recruitment Specialists is dedicated to connecting talented individuals with great job opportunities. They are committed to Equal Opportunities and operate as both an Employment Business and Employment Agency.