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Plymouth

    General assistant - Plymouth, United Kingdom - University Hospitals Plymouth NHS Trust

    University Hospitals Plymouth NHS Trust
    University Hospitals Plymouth NHS Trust Plymouth, United Kingdom

    3 weeks ago

    Default job background
    Permanent
    Description

    Job Summary

    Derriford Centre for Health & Wellbeing has an exciting new role available as a general assistant. This diverse position involves working in all areas of DCHW. The ideal candidate should have a positive attitude, be adaptable, flexible, and possess a friendly demeanor.

    Main Duties of the Job

    • Provide top-level customer care and service across all departments at DCHW.
    • Support wellbeing initiatives and activities.
    • Assist with general administration tasks.
    • Help with promotional and staff support events and programs as needed.
    • Offer operational assistance in all areas of DCHW.

    About Us

    We prioritize our people - every staff member makes a significant impact. Patients are our priority, and we strive for excellence in innovation, clinical practices, and customer care. Joining University Hospitals Plymouth NHS Trust means joining a team of dedicated professionals committed to career growth in a progressive setting. All this set in a lively, modern city with a history of adventure.

    Job Description

    Job Responsibilities

    • Assist the lounge team in serving food and beverages while maintaining a clean lounge.
    • Efficiently serve and present food and beverages, meeting required standards.
    • Provide information on allergens in food to customers.
    • Help set up and break down meeting/event furniture.
    • Adhere to all Centre policies, including food safety/hygiene and allergen policies.
    • Maintain cleanliness in coffee shop/lounge areas to create a welcoming environment.
    • Ensure safe use of equipment and cleaning materials by self and team.
    • Train and mentor new colleagues, recording progress.
    • Update daily specials with accurate nutritional information.
    • Manage stock records and inform supervisor of stock needs.
    • Report equipment/maintenance issues to Duty Manager.
    • Prepare and deliver refreshments to meeting/function rooms.
    • Check deliveries, store goods appropriately, and match with delivery notes.
    • Follow lunch and specials menus, along with pre-ordering processes.
    • Clean dishes manually and with a dishwasher for functions.
    • Contribute to team meetings and act as the first point of contact in DCHW.
    • Handle various queries face-to-face and via phone, including food orders and bookings.
    • Use Outlook and Clubwise IT systems for club management tasks.
    • Manage contractor sign-ins/outs and issue/return passes and keys.
    • Support DCHW with wellbeing initiatives and accommodation team as needed.

    Person Specification

    Qualifications

    Essential

    • Educated to GCSE level 3-9 (A - D) in Maths & English or equivalent experience.

    Desirable

    • Basic food hygiene certificate or equivalent knowledge and experience.

    Knowledge & Experience

    Essential

    • Experience working with the general public.
    • Understanding of customer care practices.
    • Experience in cleaning, food handling, and food preparation.

    Aptitude & Abilities

    Essential

    • Effective communication skills with various audiences.
    • Friendly and efficient communicator providing excellent customer service.
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