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    Driver Line Executive - Trowbridge, Wiltshire, United Kingdom - Novuna

    Novuna
    Novuna Trowbridge, Wiltshire, United Kingdom

    2 weeks ago

    Default job background
    Description
    Do you enjoy being the first point of contact for customers? Do you enjoy a fast paced and busy role? Want to join one of the UK's leading lease and fleet management companies?

    The following information aims to provide potential candidates with a better understanding of the requirements for this role.

    If your answer is 'yes' to all of these, keep reading.

    Want to know a little about us?

    At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.

    We're proud to be a Top 50 Inclusive employer. We're a signatory of the Women in Finance and the Race at Work Charter and we're Disability Confident Committed.

    What does the role involve?


    You'll be part of our Driver Line Team who are the first point of contact for our customers who notice a defect with their vehicle.

    Whether that's a company car driver who's headlight is out or a commercial van driver who's dashboard warning lights have come on - you're the person they call.

    You'll handle each call with professionalism, ensuring that the driver has their vehicle booked in for repair/investigation or, if needed, arranging for breakdown assistance.


    This team provide cover between the hours of 7am and 7pm working a standard 7.5 hour shift within these times.

    There may in future be the requirement to work a Saturday between 8am-12pm however this is currently not necessary.

    Some of your key duties will include:

    Handling a high volume of inbound calls - averaging 50 per day
    Making contact with our garage network to book vehicles in for repair
    Monitoring our email mailbox and carrying out admin duties as required
    Arranging hire vehicles were appropriate for our customers
    What are we looking for?


    You'll have previous customer service experience as well as enjoy being on the phone and confident with both inbound and outbound calls.

    Your excellent communication skills and customer first mindset will see you go above and beyond to keep our customers on the road.

    Also, we're looking for the following:

    Computer literacy - comfortable navigating new systems
    A strong team player
    The ability to think on your feet
    Great organisation skills
    What can we offer you?

    At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine.

    In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

    An annual bonus scheme of up to 13% of your salary
    Up to 10% employer pension contribution
    Flexible hybrid working – Minimum 2 days per week from our office (free onsite parking / EV charging)
    Access to our car salary sacrifice scheme
    Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
    What's the next step?

    Interested? Start your application today and see what Novuna can offer you.


    Novuna has been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process.

    We are committed to ensuring our application process is inclusive and accessible to all candidates.


    We're Disability Confident Committed, so if you're a person with a disability, if you're neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to make reasonable adjustments to our processes for you.

    #LI-Hybrid
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