- Salary £47,000 per annum
- Full time
- Bristol
- Proactively reviewing and managing SMR costs and create proposals to minimise spend whilst protecting customer experience.
- Supporting with reporting within the department and identify trends and share with wider team with well thought out options of potential solutions.
- Owning and managing multiple projects and keep key stakeholders up to date with progress.
- Be informed and up to date on current and future legislation that impacts the business product.
- Taking an active role in ensuring we are up to date with all technical information relating to our vehicles and adaptations to support with better decisions about suitability and compatibility.
- Representative for AVAM and WAVCA with any technical issues and work with field team on collective responses.
- Be the central knowledge base of the operations team for all things technical, relating to the product.
- In depth knowledge of Accessible Vehicles.
- Technical background
- Proven record of customer/partner process improvements.
- Accuracy skills and attention to detail.
- Strong organisational and planning skills.
- Ability to communicate with people at all levels.
- Experience of delivering results in a pressurised environment.
- Is flexible and adaptable to changing workloads.
- Commercially aware and focused.
- Can use Excel to a high level.
- Demonstrate our company values when performing your role.
- 28 days annual leave with option to purchase and sell days
- Funded Private Medical Insurance cover
- Critical illness insurance
- Funded health screenings
- 1 day per year to volunteer
- Access to fully accessible company allotment – Where we grow our own produce for local charitable organisations
- Access to Prayer room and quiet spaces whilst working in the office
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Technical Customer Service Manager - Bristol, United Kingdom - enable Recruitment
