Tech Customer Service Desk Analyst - Whiteley, Hampshire, United Kingdom - Specsavers

Specsavers Whiteley, Hampshire, United Kingdom

1 week ago

£23,500

Description

Job Family Support Office | Job Category Technology / IT

Salary Up to £23,500 + bonus

Apply by 24th May 2024

Up to £23,500 + bonus

We offer two bonuses (personal performance paid quarterly and company performance paid annually) with private healthcare and dental cover and a generous pension scheme.

Your main responsibility will be to provide excellent IT support to our colleagues working in our offices. You will receive all kinds of queries either online, by phone or through online chat and will assess the problem before following it through to either resolution or escalation to our specialist teams. You'll take full ownership of the problem, ensuring they're updated on progress if it's not a quick fix.

There's lots of support and mentoring as you learn the role but ideally, in order to be successful you'll have a real interest in IT & have the ability to deal with customers, managing the desks priorities, whilst having a helpful attitude towards understanding issues and finding solution.

We offer a competitive salary and an excellent bonus plan – you will be entitled to two bonuses – one based on your own personal performance which is paid quarterly (and works out to be around £550 per quarter) and an additional company bonus that is based on the performance of the business. You'll also receive private healthcare and dental cover and be entitled to life assurance along with a good pension.

There is a huge amount of career opportunity from this team within IT as well as across the rest of the business so if you are looking for your next career move with a company that will allow you to make your mark – we're here waiting, apply below

Belonging at Specsavers

Our commitment to diversity and to inclusion is to have an inclusive culture where everyone feels welcome, valued and proud to belong.

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