Aaron Liversidge

 I am an enthusiastic, self-motivated individual who has experience of encouraging and developing others. I pride myself on being a good team player with excellent organisation and communication skills. I can easily adapt to a variety of environments and approach every task with great passion. I am now looking for a stimulating position to help me develop my skills further.

My most recent role was to resolve complex financial disputes between consumers and financial businesses by gathering evidence from both parties and reaching an impartial decision. I am entrusted to analyse financial settlements put forward by businesses to ensure they are within the guidelines set by the FOS, and in line with the DISP rules contained in the regulators (FCA) Handbook. For this, I must maintain a detailed understanding of case handling and technical knowledge across all areas of financial products and services. I make a conscious effort to understand all parts of the organisation and have a good understanding of our decisioning on fraud related complaints and how we reached these decisions. 

I am responsible for the creation and daily maintenance of various spreadsheets recording data for priority complaints and high-risk cases. I must then inform senior team members of the progress of the spreadsheet on a monthly basis. I also mentor new adjudicators within the organisation and provide supervision for their initial accreditation and their overall progress. I have also created and delivered training presentations to existing staff to ensure our processes are understood and their importance. Following on from this, I completed random checks to guarantee these processes were being completed.  

advanced certificate in regulatory compliance