Alison Ibrahim

I have a proven track record of designing and delivering exceptional training leading to tangible business improvements for our clients. I thrive in collaborative environments and working closely with others to help them achieve their goals. 

Leadership and Management is my passion

KEY SKILLS AND ABILTIES 

• Efficient, organised and able to meet demanding deadlines 
• Excellent communication skills both verbally and written 
• Trustworthy, flexible and a collaborative team player
• Ability to lead and influence others within a coaching environment and facilitate new learning
• Stakeholder management
• Effectively use my initiative and make on the spot decisions to resolve situations
• Able to reach KPI’s and help support a team to meet theirs

EMPLOYMENT HISTORY

April 2021 – Present: Impellus ltd – Senior, Management Leadership and Commercial Trainer

• Present, on average, three days training a week in a friendly and professional manner
• Senior responsibility in the team including induction of new team members, appraisals, personal development plans for each and general support and guidance 
• Design and develop training materials suitable for blended learning 
• Reach and exceed set KPIs 
• Coaching and mentoring of team members and delegates
• Conducting learning needs analysis with clients and designing training to suit their needs

June 2018 – April 2021: Umbrella Training and Employment Solutions –Learning and Development Manager 

• Working with organisations on developing and delivering apprenticeships that reflect their business goals and learning strategies
• Working on a consultant basis regularly running training needs analysis to help businesses understand their learning requirements 
• Teaching of English and maths 
• Working in line with the ESFA and keeping all material compliant and up to date 
• Business relations with both new and existing clients across all channels. Working hard to reach re-engagement targets 
• Curriculum development and implementation of new training material suitable for both face to face and digital learning 
• Only LDM to achieve 100% pass rate with 85% of those being at distinction level
• Working with key stakeholders to develop and deliver their L&D strategy

June 2017 – June 2018: Zetter Hotel & Townhouse - Front Office Manager/Operations Manager

• Responsible for all recruitment relating to FO from posting each add to preparing offer letters
• Maintained a 100% staff retention 
• Conducting all HR related issues – Payroll, meetings of concern, probation reviews, progression planning, dismissals & much more
• General overseeing of all Hotel operations when the GM is away 
• Writing PDP’s and CPD’s for all team members to help develop and enhance their abilities
• Responsible for inducting all new staff members including all health and safety aspects of the Hotel

January 2016 – June 2017: Royal Society of Medicine - Front Office Manager 

• Overseeing a team of 20 Front of House staff including reception, housekeeping, nights and duty managers. 
• Revenue management of two properties totalling 63 bedrooms. 
• Training and development of all team members
• Confident in conducting appraisals, disciplinary, investigations and dismissals
• Duty manager shifts encompassing other areas of the business including F&B and events 
• Project planning and implementing including system upgrades and renovations
• Recruitment screening and interviews for all front office positions

April 2014 – January 2016: Dorset Square Hotel - Reception Manager

Overseeing a team of 11 Front of House staff including receptionists, supervisors, porters and night managers. 

• Responsible for maximising revenue in reception, concierge and reservations 
• Duty management both day, night and weekend 
• Responsible for development of team members including progression plans, monthly reviews and yearly appraisals 
• Budget writing
• Responsible for accurately forecasting the business and working to ensure budgets are met and both revenue and occupancy grow year on year
• General operation of the hotel when DGM is away
• Conducting appraisals, disciplinary, investigations and dismissals

EDUCATION AND QUALIFICATIONS

2022 – Present ILM Level 5 Certificate in Effective Coaching and Mentoring 

2015 Completed an ILM Management Development Course

2020 – Certificate in Assessing Vocational Achievement (CAVA) 

September 2007 – May 2010: Psychology (Bsc) at the University of Sussex.

2005 – 2007: La Swap 6th Form, London. 

A Levels: - English Literature, Psychology and Dance // AS Levels: - Geography 

2000 – 2005: Parliament Hill, GSCES attained: 5As, 6Bs