Amy Jackson-Miles

A diligent and devoted individual with over 12 years of accomplished hospitality 
and customer service experience. Putting the customer at heart comes naturally 
along with a caring, compassionate and energetic personality. Thrives in being part of 
successful team as well as possessing a vast skill set that is easily transferable with a drive to expand knowledge and learn new skills. A passion for delivering excellent customer experience and takes pride in having a hands-on, proactive approach to every role.

2023-Present Patient Coordinator Great Western Hospital 
• Responsible for keeping all patient administration systems up to date with no margin for error, including the tracking of all health records for accurate locating and correct data entry to ensure all deadlines are met for a patient’s case.
• Effectively communicating and maintaining good working relationships between all professional levels within a hospital setting.
• Being the face of the ward on the front desk ensuring all patients and parents are greeted with a hearty welcome, calming nerves for both at what can be an extremely distressing time.
• Provide help and answer queries from parents about their child’s admission, test results and follow up appointments over the phone, through email and in person in a timely and compassionate manner.
• Support with the auditing and analysis of clinic data for different departments within paediatrics.
2022 - 2023 Welcome and Service Assistant - Avebury National Trust
• Interacting with people from all over the world with great pleasure, treating everyone equally and individually.
• Providing support for the facilities team including general maintenance and manual handling across the whole Avebury site.
• Filling out membership forms with little to no errors in busy times.
• Being a flexible team player and supportive asset with seasonal events.
• Trusted with monthly safe counts and other, more responsible tasks.
2019 – 2021 Front of House Team Member Wagamama 
• Showing attentiveness and attention to customer needs with patience and care.
• Effectively communicating between front and back of house to ensure excellent customer service. 
• Responding well to a demanding environment whilst keeping a professional and approachable manner.
• Greeting all customers with a warm welcome.
2017 – 2019 Duty Manager Costa Coffee 
• Taking initiative and leading a team, ensuring all targets were being met.
• Managing multiple databases and inputting data with precision such as keeping track of inventory.
• Networking comfortably with other managers within the area
• Monitoring and controlling financial incomings and outgoings and adjusting these to suit business needs such as labour productivity for 15+ team members. 
2013 - 2017 Assistant Manager Costa Coffee 
• Supporting my manager in their work whilst also excelling in my own role and expectations.
• Actively responsible for keeping customer satisfaction over 85%. 
• Communicating messages from higher management to team members in an effective way. 
• Crafting and serving drinks to the highest standard whilst acknowledging and welcoming all customers.
• Producing ideas and being involved in projects for the Costa Foundation Charity, helping raise over £3000 as a team and personally raising £500 through a sponsored sky dive.
• Training new team members to brand standards, adapting to their individual learning needs.

2024 Great Western Hospital
•  Mental Health First Aider
• Suicide Awareness First Aider
2012 – 2013 New College 
• Level 2 AAT Certificate in Accounting 
2007 – 2012 Highworth Warneford Secondary School 
• 10 GSCE’s A-C including English, maths and science