Mark Jolley

I’ve gained over 7 years in leadership roles and managing teams of 4 up to 30. Over 15 years working in customer service environments which has instilled a customer mindset in me.

I‘m passionate about delivering an amazing customer experience, by creating a customer first culture, listening and learning from customer feedback and implementing change.

key skills:

• Stakeholder management and influencer
• Personable People Manager
• Coaching and mentoring
• Strong communicator
• Relationship building
• Customer first mindset
• Change management
• Problem solver

A highly capable and enthusiastic people leader who has a vast knowledge of the customer journey and the service expectation required to deliver amazing customer experiences.
A proven track record of being the driving force, directional setter and leader of large operational units.
Experienced in developing and relishing the strategic vision through agile methodology in contact centres or field engineering that enables consistent delivery against objectives and results that span commercial, people and service metrics.
Leading with passion and boundless energy, I have a reputation for gaining results by operating with integrity and in a personable style, championing diversity, leadership values and fairness in the workplace.
A competent communicator who can demonstrate a high degree of initiative through interpersonal skills, possess excellent organisational and planning skills, with the ability to maintain a consistently high standard of performance under pressure have enabled me to rise to the challenges sought, presented and offered to date.
Key Skills have all been gained from experience of working in customer operational environments of over 12 years.
Excellent communication skills at all levels up to and including CEO across industry, regulators, unions, and their customers.
A positive and convincing storyteller that assists people through change by owning the message, empathising around what it means to them and ensuring they are informed, always engaged, and feel supported.
A problem solver with an ability to listen, seek and understand customers or businesses needs and seize upon those opportunities by setting actions to drive successful outcomes.
An inspiring leader who drives accountability and responsibilities through strategic transformation, business improvement and operational leadership.

An active, personal, and visible leader who role models being fair, caring, approachable and a doer at all times.

High School and college educated.