Arabella Marshall

I am looking to join a company where I can use my existing administrative skills and customer service expertise, to grow in my field and develop life long skills to enhance my career in HR. 

Alongside my experience with administrative and customer service roles, I am starting a Level 3 HR course, which I hope to complete by May 2024. 

I pride myself on being a kind and compassionate individual, who can remain professional and reliable in the workplace. People skills are my key focus and where my talent lie. I find I am able to easily engage with individuals from all walks of life, and develop a rapport which allows an amazing customer relationship.

I am hardworking, reliable, and always strive to produce the best work possible. Most importantly, I am keen to learn. I am looking to learn all skills relating to HR, therefore a position where I can grow within the company would be ideal for me. 

Office Administrator, QUELL Tech,  London         January 2023- June 2023

• Researching and sourcing products to improve the office space
• Helping establish and maintain office procedures
• Taking inventory of office supplies and ordering more if needed
• Assisting senior management and all staff with queries

Dog Sitter, Self Employed, London         February 2021- August 2023

• Safeguarded, fed and entertained the dogs; collected payments from clients
• Maintained and organized a daily schedule
• Communicated regularly with clients to ensure requirements were fully met
• Maintained great client relationships, achieving client satisfaction. 

Customer Assistant, LA Burgers, South Yarra, Australia          January 2020- April 2020   

• Taking orders from customers and providing information on the food sold
• Food preparation, cooking and serving
• Cleaning and tidying of the store regularly
• Till/Cash Handling

HR Administrator, Marks and Spencer’s Head Office, Salford Quays      October 2018 – May 2019

• First point of call for all employees and managers over the UK
• Ability to multitask- Providing high quality customer service and fully understanding the query, whilst detailing the call on a CRM.
• Specialist training in recruitment- helping with the application process and hiring stages
• Payslip training and knowledge of workplace policies
• Responding to shared mailboxes
• Data entry for new staff, including availability, rostered hours, bank details, emergency contacts etc.

Theatre Support Worker, Addenbrooke’s Hospital        November 2017- April 2018 

Performing safety checks on patients prior to admission for surgery- requiring high attention to detail

Accompanying patients from ward to theatre and reassuring them and their families- requiring strong communication skills and empathy. 

Monitoring time taken to complete parts of the surgical procedure- good time keeping skills. 

Checking equipment before, during and post operation – High standard of work to ensure no mistakes are made.

EDUCATION

GCE A Levels: Sociology (A), Psychology (B), English Language (B) 

GCSE Grades: French (A), Religious Education (A), Science (B), Additional Science (B), English Language (B), English Literature (B), Mathematics (B), History (B), Spanish (C)