Ariful Alam

self-motivated, driven, and extremely hard-working, which approaches all challenges on a “can

do” basis. I believe in continuous learning and progression. During my experience, I demonstrated a

strong focus on customer service by adding value and strong interpersonal skills. Dealing with

consumers in a sensible and realistic way that is based on practical rather than theoretical

considerations. Having the ability to capture customer focus with good eye contact.

Training colleagues on more complex job features: selling and systems based.

Managing difficult situations, displaying excellent customer service skills, providing a safe and environment for staff and customers. • Responding to client emergencies, liaising with the police and local crime reduction agencies, and providing incident reports as necessary.

Computer Literate - MS Office, Windows, Internet, Outlook, Research & analytical skills • Ability to work under pressure in a busy working environment • Good communication skills, polite, friendly, and approachable • Comfortable with responsibility and able to use initiative • Efficient, able to work quickly, carefully, and methodical · • Flexible in working as part of a team and individually

NCTA, London – IT NVQ Level 2

Business BTEC Level 2

• Business BTEC Level 1

• English and Math’s