Bea Mitchell

Well-presented, results driven and hardworking. Excellent organisational skills and ability to work under pressure and towards tight deadlines. Good communicator and team player with great managerial skills, always striving to deliver high levels of excellence.

PA to MD/Office Manager, Whitehouse Event Crockery

(May 2021 - Present)

• Excellent diary management in an extremely busy and high pressured environment.
• Personal assistant duties to the MD such as booking appointments, trips, gatekeeping, replying to emails, minute taking, and ensuring all tasks are up to date.
• Handling highly confidential information.
• Assisting and facilitating information ahead of company acquisition, including providing key information, completion of due diligence and legal and financial audits.
• Managing HR related issues, disciplinary procedures, such as warnings and dismissals.
• Submitting monthly expenses claims.
• Manage several inboxes to ensure emails are responded to and actioned accordingly.
• Working with high profile and VIP clients to ensure the best customer experience.
• Dealing with quotations, contracts and invoices, as well as chasing debt.
• Implementing strategies to make the business more efficient.
• Produce weekly and monthly revenue reports.
• Monthly budget completion.
• Staff enrolment and training
• Building and maintaining client relationships to ensure they positively impact the business.
• Putting together SOPs.
• Day to day admin duties such as filing and call handling.
• Source office supplies.
• Raising purchase orders and ensuring all invoices are settled on time, alongside the use of Sage.
• Ensuring H&S regulations and responsibilities are being complied with.

Sales & Events Manager, The Tytherington Club

(November 2018 - May 2021)

• Maximise revenue across all areas of the business.
• Drive business pro-actively as well as ensuring repeat business and client retention.
• Develop and maintain key business relationships with corporate clients.
• Ensure budgets and targets are met on a monthly and yearly basis.
• Working hand in hand with the GM to set budgets for all revenue streams involving the department for the forthcoming year, taking into consideration year on year growth, investments and other influencing factors.
• Undertaking budget reviews in monthly meetings and forecasting to gauge progress and opportunity for further growth.
• Ensure the team is commercially aware of the targets and budgets; key understanding the needs of the business by breaking down budgets on a weekly basis.
• Dealing with enquiries, contracts, invoices and function sheets on a daily basis alongside show arounds and client appointments.
• Motivate the team in a positive way to drive sales and maximise opportunities daily.
• Implement individual and team reporting strategies to monitor and manage each team member in an effective way.
• Communicate with all departments on a constant basis to ensure all clients requests are met as well as communicating post-event feedback across the Club.
• Communicate with Head Office regularly reporting on figures as well as requesting marketing material and further support where required.
• Analysis and understanding of the calendar by looking at availability and gaps to drive further sales.
• Undertake competitor analysis on a regular basis to identify our main competitors and their strength and weaknesses in relation to the diverse products the Club offers.

Sales & Events Coordinator, Elior UK

(July 2018 - September 2018)

• Respond to all enquiries with bespoke proposals for clients to suit their needs within two hours.
• Follow up from proposals to ensure all sales opportunities are maximised.
• Conduct site visits regularly.
• Lead weekly meetings to brief the teams regarding upcoming events.
• Issue contracts, invoices and relevant paperwork for events.
• Pro-active approach to drive sales and repeat business.
• Work towards weekly, monthly, quarterly and yearly targets.
• Establish a great working relationship with agents.
• Weekly reporting on revenue and forecasting - keep sales tracker up to date with forecasted revenue and actual revenue to ensure up to date and truthful reporting is taking place for the team. 
   

Senior Sales & Events Executive, Revolution Bars

(June 2015 - June 2018)

• Handle incoming enquiries for private and corporate parties in an efficient and professional manner.
• Provide support to the Sales Manager to increase team efficiency, competence and results.
• Main point of contact for corporate and VIP clients for their regular events such as client entertainment and team incentives, helping them manage budgets of up to £50k for their events.
• Vast understanding of revenue targets and how to price packages to suit customers‘ budget in a way that will maximise pre-booked revenue to achieve and exceed set targets.
• Great skills to build solid relationships with bookers by understanding their requirements and providing them with unique experiences.
• Pro-active approach to establish new relationships.
• Ability to pitch alternative offers to clients to ensure revenue is maximised by up-selling packages as well as cross-selling other sister venues.
• Excelling at reaching both weekly cover targets and monthly revenue targets as well as individual targets based on covers and revenue per day.
• Send end of day reports to keep accountability for the team and also reflect growth in pre-booked revenue and like for like revenue and covers.

Wedding and Events Sales Executive, Grange Hotels

(November 2013 - June 2015)

• Handle incoming enquiries over the phone and via email for events across 11 different properties, and for budgets of up to £400,000.00.
• Working hand in hand with the reservations team regarding rates and bedroom availability.
• Creating bespoke food and beverage packages for conferences, summer parties, Christmas parties and other celebrations such as birthdays or prom parties, to suit client’s requirements.
• Good negotiation skills and able to agree rates to suit the client and also reach revenue targets.
• Pro-active approach to up-sell and cross-sell.
• Issue accurate contracts and ensure they are returned within the deadline.

BA Journalism, Media and cultural studies - Cardiff University (2010-2013)