Brian Van Zyl
Services provided: UX Researchers , Product Researchers , Design Researchers , Internet Researchers
About Brian Van Zyl:
Senior UX researcher with previous experience across Big Tech (Meta, Google), Government (GDS), Banking (American Express), non-profit, and consultancy.
Expert in qualitative methodologies (interviews, focus groups, diary studies, ethnography, usability testing, concept testing, card-sorting, intercepts etc).
Experience
5+ years experience with UX research across many sectors. Most recently, was a full-time UX researcher at Meta (Facebook/Instagram) where I lead a range of large-scale research projects on behalf of the Customer Support team. I also have experience with agencies, in banking/fin-tech (American Express), and government (GDS).
Education
I completed my MPhil in Development Studies at University of Oxford in 2020, and I've since been working part-time on my PhD - also at Oxford - where my work examines the experiences of LGBTQ+ refugees in East Africa.
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