DIVYA SHANTHA KUMARI PILLAI

An IT professional with 6+ years of experience in  testing software applications. Full understanding of software development life cycle models and
analysing results of test execution based on the test cases. Understanding different
types of software testing life cycles.
understanding of Agile methodologies and also API testing
Understanding the software life cycle models SDLC and STLC.
Experience on claim testing based on test
cases.Hands on experience on Devops and Bizops activities. Familiar with scripting
languages used in TMobile API. Undergone promotion pulling with predefined SQL
queries. Knowledge in core Python, Django.

• Coordination with patient payment vendors in order to complete a financial transaction between patients, providers and payers.
• Expertise adjudication involves the insurer's payment or financial responsibility after the member's insurance benefits are applied to a medical claim.
• Co-ordinate with Devops and Bizops activities.
• Been awarded Shining Star for the Process work.
• Coordinating with team members and prioritizing the work.

Skillset and Toolset:

• Operating systems: Windows, Linux, 
• DevOps and BiZops : Monitoring and troubleshooting the activities.
• Manual Testing :  Performed SIT and UAT testing in SPIDER environment.
Performed manual testing based on the test cases and requirements
Maintained the test results and documents in JIRA
Testing can be done based on the test plan and created the test cases
based on the requirements
• Scripting: Python (Core), 
• Configuration Management and Deployment tools: SPIDER,JIRA,CMA,WPD,APPDYNAMICS,SPLUNK,PMT,TED,PMMWB
• Monitoring Tools: NMAP, BurpSuite, SPLUNK,APPDYNAMICS
• Programming: Core Python, Django,HTML

U.ST, Trivandrum, India- Associate III                                          October 2018 – November 2022

• Performed manual testing based on the test cases and requirements
• Maintained the test results and documents in JIRA
• Testing can be done based on the test plan and created the test cases based on the requirements
• SPIDER SIT and UAT validation.
• Undergone claims testing for the adjudicated claims in the COBOL mainframe.
• Develop and execute test plans and strategies for new and existing software applications and products
•  Perform manual and automation testing, API testing using postman
• Troubleshoot and debug software applications and products
• Analyse software requirements and specifications and develop test plans accordingly
• Work closely with other members of the engineering team to ensure that test plans are comprehensive and accurate
• Closely worked with Devops and Bizops Activities, monitoring using SPLUNK, APPDYNAMICS, JIRA.
• Worked with developers to fix the issue in the Devops  and Bizops activities
• Experience on Ecommerce site  managing promotion pull, renewal, update  and promotion of new products.
• Maintain standards compliance and configurating customer requirements based on project specifications, code/release testing, and quality assurance
•  Analysing and reporting on the effectiveness of customer service efforts
• Manage customer projects, ensuring that all required information is available and that projects are completed within the specified timeframe
•  Provide excellent customer service by resolving customer complaints and ensuring that all services provided 

Guide House India Pvt Ltd, India – Associate I         November 2016-October 2018

• Revenue cycle management for the provider claims
• Coordinated team members and prioritized the work.
• Collected account and billing processing information from the client.
• Resolved disputes in billing and solving customer complaints.
• Processing of the denied claims based on the denials and take appropriate actions
• Responsible for understanding provider services in a claim; interpreting and applying services and procedures correctly.
•  Protecting providers   from claim denials.
• Maintain proper Revenue cycle for   paying the right amount providers back for their services done to patients in health.

Mahatma Gandhi University, India 2013- 2015

Masters in Computer Science and Engineering

Modules include; Computer Networks and Security, Big Data and Cloud Security, Information

CUSAT, India  2008-2012

Bachelor of Computer Science and Engineering

Modules include; Database Management, Software Engineering, Mathematics for Computing,